Subject: New Reply Received - Order # 6484396180 Return
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Sun, 10 May 2020 10:32:59 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  Order # 6484396180 Return  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)" id="geom_inter_1589106724700_24_4">
hi Approv,</div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)" id="geom_inter_1589106724702_74_10">
pls find the order number: <span style="font-family: Calibri, sans-serif; font-size: 14.6667px; background-color: rgb(255, 255, 255); display: inline !important" id="geom_inter_1589106724700_99_5">6484396180, the shoes does not look new at all, the quality
 of the product is very poor, there are wrinkles everywhere on the shoe and is not what is shown in the website. it seems they have delivered me leftovers or used item. as requested i am attaching pics of the shoes, pls send me return receipt and reimburse
 my money</span>
</div>
<div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)" id="geom_inter_1589106724700_62_6">
<br>
</div>
<div id="Signature">
<div>Sent from <a href="http://aka.ms/weboutlook" rel="noreferrer">Outlook</a><br>
</div>
</div>
</div>
<div>
<div id="appendonsend"></div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<hr style="display:inline-block; width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font color="#000000" style="font-size:11pt"><b></b></font></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Shoemart &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, May 7, 2020 6:24 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Order # 6484396180 Return
</div>
<div> </div>

<div>
<div style="font-size:14px">
<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 813630</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
<div dir="ltr">
<br>
</div>
<div dir="rtl">عميلنا العزيز,<br>
<br>
تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 813630<br>
<br>
لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>
إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
<div dir="ltr">
<span>-</span>-</div>
<div dir="ltr">Apoorv Joshi : </div>
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Hasnain,</div>
</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div dir="ltr">
<br>
</div>
<div dir="ltr">​We sincerely apologize for the inconvenience however, could you please share with us the exact order number as well as the exact name of the item that you are reporting about and an image of the item showing the issue.<br>
<br>
We look forward to hearing from you. Thank you for your help!<br>
<br>
Your Friends,</div>
<div dir="ltr">The Support Team</div>
</div>
<div></div>
<br>

</div>
</div>

</blockquote></div>

Attachments :
1. <a href='http://helpae.shoemartstores.com/helpdesk/attachments/2043108799269'>WhatsApp Image 2020-05-10 at 1.19.28 PM.jpeg</a><br />2. <a href='http://helpae.shoemartstores.com/helpdesk/attachments/2043108799270'>WhatsApp Image 2020-05-10 at 1.19.27 PM.jpeg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/813630