Subject: New Reply Received - Delivery
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 09 May 2020 04:49:39 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  Delivery  Ticket comment <div><div dir="auto">Hi Babyshop,</div></div>
<div dir="auto"><br></div>
<div dir="auto">Thank you for your response, below is my complaint;</div>
<div dir="auto"><br></div>
<div dir="auto">Order no. 6484345345</div>
<div dir="auto">Shipment no. 45767472811</div>
<div dir="auto">I have not received my order in full. There are 2 missing items as follows:</div>
<div dir="auto">1. Sunta Printed Roll Mat</div>
<div dir="auto">2. Juniors Textured 4-piece Floor Mat</div>
<div dir="auto"><br></div>
<div dir="auto">However, as per Aramex tracking and Babyshop order status, it is mentioned as “delivered”. I checked the tracking of above shipment number, it is mentioned that no. of items are 3 weighing 6kgs whereas I got only one parcel of weight 1kg written on it. The received parcel says “Pieces 3/3” but I didn’t receive the other 2 parcels.</div>
<div dir="auto"><br></div>
<div dir="auto">Kindly look into the matter and advise for missing items.</div>
<div dir="auto"><br></div>
<div dir="auto">Thanks and regards</div>
<div dir="auto">Farhan Yaqoob</div>
<div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 9 May 2020 at 5:21 AM Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Farhan,</div>
<div><br></div>
<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for any inconvenience caused however, could you please elaborate your concern so we can assist you with this accordingly.<br><br>Thank you for your help! We are looking forward to hear from you soon!<br><br>Your Friends,<br>The Support Team<br>
</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/961586