Subject: RE: [JIRA] Apoorv Joshi mentioned you on REL-88024
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Megh singh <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Tue, 5 May 2020 07:00:44 +0000

Hi Apoorv,

Refund was successfully processed from our side.

@Megh singh<mailto:[email-masked]> customer claims the refunded amount has not been credited to his account.

Please find the attached bank statement shared by the customer for your reference.

From: Apoorv Joshi (Jira) <[email-masked]>
Sent: Tuesday, May 5, 2020 5:52 AM
To: Jessie Caparas <[email-masked]>
Subject: [JIRA] Apoorv Joshi mentioned you on REL-88024

External email sender, please take precaution.
Apoorv Joshi mentioned you on an issue
REL-System Reliability Engineering - Landmark/REL-88024 Refund Issue (Order Number: 7670514170, RMA: 42844008) 
Apoorv Joshi mentioned you on an issue
REL-System Reliability Engineering - Landmark<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL%3FatlOrigin%3DeyJpIjoiZGEzNDA3ODZhOWZmNGZiM2I1NWU0MmMyNTlkZTI4ODEiLCJwIjoiaiJ9&data=02%7C01%7Cjessie.caparas%40landmarkgroup.com%7Ce283d9ee1973493d9ce408d7f096daa9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637242403731031475&sdata=B%2F8KNaOdsWTTcc5nhpc5zjXAuRVEokvpYL0yrTKVs98%3D&reserved=0>
  /

REL-88024<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-88024%3FatlOrigin%3DeyJpIjoiZGEzNDA3ODZhOWZmNGZiM2I1NWU0MmMyNTlkZTI4ODEiLCJwIjoiaiJ9&data=02%7C01%7Cjessie.caparas%40landmarkgroup.com%7Ce283d9ee1973493d9ce408d7f096daa9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637242403731031475&sdata=FVCD28QppxBqbYGQwo6z29fdXYhMilJvz5IeCawhfz4%3D&reserved=0>
Refund Issue (Order Number: 7670514170, RMA: 42844008) <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-88024%3FatlOrigin%3DeyJpIjoiZGEzNDA3ODZhOWZmNGZiM2I1NWU0MmMyNTlkZTI4ODEiLCJwIjoiaiJ9&data=02%7C01%7Cjessie.caparas%40landmarkgroup.com%7Ce283d9ee1973493d9ce408d7f096daa9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637242403731041462&sdata=YFkfXYNJo1L2MVFyBSlyuVV2KbYvGdQqNtJPB5Q0w7o%3D&reserved=0>
[Image removed by sender.]
Apoorv Joshi 5:51 AM GST

[email-masked]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fsecure%2FViewProfile.jspa%3FaccountId%3D557058%253Af6005818-a795-4a2c-b24e-320c1e31dd8f&data=02%7C01%7Cjessie.caparas%40landmarkgroup.com%7Ce283d9ee1973493d9ce408d7f096daa9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637242403731041462&sdata=1Kl0Ten508pp5tLNtXHR3my76wcP9tHMl4zrE8dUHr8%3D&reserved=0> Ritu Bala<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fsecure%2FViewProfile.jspa%3FaccountId%3D5d146c53296d800c1591071f&data=02%7C01%7Cjessie.caparas%40landmarkgroup.com%7Ce283d9ee1973493d9ce408d7f096daa9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637242403731051456&sdata=lFcnniy7Iwxfj%2Bp%2FhRtQCzWsZrSL5b87g%2BkqZ7LSmZo%3D&reserved=0>

Hi Jessie, Customer has shared her bank statement again regarding this refund. Attaching the bank statement again. Kindly assist in closing this as customer has already checked with her bank multiple times. Thank you for your help!

AccountMovements (1).pdf<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fsecure%2Fattachment%2F391132%2F391132_AccountMovements%2B%25281%2529.pdf&data=02%7C01%7Cjessie.caparas%40landmarkgroup.com%7Ce283d9ee1973493d9ce408d7f096daa9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637242403731061451&sdata=fKWUJnsMsTKDTJQcNHood7iUmB7az5b7%2Bm%2B7nl8r%2BPs%3D&reserved=0>

[View issue]
Get Jira notifications on your phone! Download the Jira Cloud app for Android<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dcom.atlassian.android.jira.core%26referrer%3Dutm_source%253DNotificationLink%2526utm_medium%253DEmail&data=02%7C01%7Cjessie.caparas%40landmarkgroup.com%7Ce283d9ee1973493d9ce408d7f096daa9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637242403731071451&sdata=mV2BljiugI8q448gjgWOuNLPZhzz7o5IcUREUy5h4ZQ%3D&reserved=0> or iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fitunes.apple.com%2Fapp%2Fapple-store%2Fid1006972087%3Fpt%3D696495%26ct%3DEmailNotificationLink%26mt%3D8&data=02%7C01%7Cjessie.caparas%40landmarkgroup.com%7Ce283d9ee1973493d9ce408d7f096daa9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637242403731081443&sdata=wcmdoOtwJ9dBHWYYL5vIguCSssR1BwdCWKlkkn4I6O8%3D&reserved=0>.

Manage notifications<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fsecure%2FViewPersonalSettings.jspa%23emailpreferences&data=02%7C01%7Cjessie.caparas%40landmarkgroup.com%7Ce283d9ee1973493d9ce408d7f096daa9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637242403731081443&sdata=v1yQi9WnnAx0xV60sq3Yc1EmO3e1X5ceLb9cvP0Jbs0%3D&reserved=0>  •  Give feedback<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsurveys.atlassian.com%2Fjfe%2Fform%2FSV_9X3zi1X4q1gKsqF&data=02%7C01%7Cjessie.caparas%40landmarkgroup.com%7Ce283d9ee1973493d9ce408d7f096daa9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637242403731091434&sdata=V1%2BiifeJnM4TshBA5oBE3iP6WA%2F76zW%2BQLbq0zSoba4%3D&reserved=0>  •  Privacy policy<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.atlassian.com%2Flegal%2Fprivacy-policy&data=02%7C01%7Cjessie.caparas%40landmarkgroup.com%7Ce283d9ee1973493d9ce408d7f096daa9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637242403731091434&sdata=ItCN8IO8%2BfEwzr%2BcaYWsuW4JOQbwj0ifqVjqrczotoo%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com