Subject: New Reply Received - About the refund!
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 04 May 2020 07:34:34 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  About the refund!   Ticket comment <div><div dir="auto">Hello again,</div></div>
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<div dir="auto">And thank you for your response. Regarding the refund I contacted with my Bank and they informed me that nothing added to my credit card with the amount of 161.33 SR. </div>
<div dir="auto">Please provide the process number. I gave them the numbers you sent me they told me there is a number for the process starts with letter+numbers and the exact date of it. </div>
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<div dir="auto">Thanks and hope to hear from you soon. </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, May 3, 2020 at 6:58 AM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">​Hi Tuhanu,<br><br>Thank you for your prompt response.</div>
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<div dir="ltr">As we mentioned in our previous email, the refund of cancelled item has been successfully processed from our end on April 16, 2020 to the card ending 2307 for an amount of SAR 161.33 and SAR 27.6657 to your My Credits. If you have still not received SAR 161.33 to your account then we would suggest getting in touch with your Bank directly. You can provide them with Authentication/Transaction ID: 424764 and Request token number: 158702178800044854 to investigate further.</div>
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<div dir="ltr">Regarding order number: 6469379118, we are still waiting to hear from the concerned team. We will request you to please allow us some more time and we will get back to you on the same.</div>
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<div dir="ltr">We appreciate your continued patience.</div>
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<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/730459