Subject: New Reply Received - I need to replace my shoes
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Fri, 01 May 2020 20:12:21 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  I need to replace my shoes  Ticket comment <div><div dir="auto">Hi there i have asked for my shoe return  n its being 6 days now and nobody came to collect them how long is it going to take?</div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 25 Apr 2020 at 2:02 PM Shoemart &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Rafia,</div>
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<div dir="ltr" style='box-sizing:border-box;margin:0px;word-break:break-word;color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial'>Thank you for reaching out to us and giving us the opportunity to serve you.<br style="box-sizing:border-box"><br style="box-sizing:border-box">
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<div dir="ltr" style='box-sizing:border-box;word-break:break-word;color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial'>We sincerely apologize however, we do not have an exchange option available at this time. You can still return online purchases through the below channels for a refund:<div dir="ltr" style="box-sizing:border-box;word-break:break-word"><br style="box-sizing:border-box"></div>
<div dir="ltr" style="box-sizing:border-box;word-break:break-word">- Please simply reply to this email and let us know the name of the item that you wish to return and we will be happy to arrange a collection for the same.</div>
<div dir="ltr" style="box-sizing:border-box;word-break:break-word"><br style="box-sizing:border-box"></div>
<div dir="ltr" style="box-sizing:border-box;word-break:break-word">- You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div dir="ltr" style="box-sizing:border-box;word-break:break-word"><br style="box-sizing:border-box"></div>
<div dir="ltr" style="box-sizing:border-box;word-break:break-word">** Refund Process: After we check your returns, we'll process your refund. If you’ve paid by cash, you will be refunded to your My Credit account for online purchases. If you’ve paid by card, you will receive a refund to your card.</div>
<div style="box-sizing:border-box;word-break:break-word"> </div>
<div style="box-sizing:border-box;word-break:break-word">Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</div>
<div style="box-sizing:border-box;word-break:break-word"> </div>
<div style="box-sizing:border-box;word-break:break-word" dir="ltr">Feel free to get in touch with us for further assistance. Stay Safe!</div>
<div style="box-sizing:border-box;word-break:break-word"> </div>
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<div style="box-sizing:border-box;word-break:break-word">Your friends,</div>
<div dir="ltr" style="box-sizing:border-box;word-break:break-word">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/779212