Subject: New Reply Received - Feedback or suggestions
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 27 Apr 2020 22:46:35 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  Feedback or suggestions  Ticket comment <div>Well It took a lot A LOT of my time to find out that these  items are in bad condition. </div>
<div>16 days just for this , it is very bad service.</div>
<div>Thank you , no more online shopping with babyshop! <br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On 27 Apr 2020, at 21:20, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
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<div>Hi Saltanat,</div>
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<div>Thank you for getting in touch with us.</div>
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<div>With reference to order no #9776989149</div>
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<div>We truly apologise for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
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<div>During quality check we found out that the items were not in a good condition to be sold and they were the last of their stock hence we took them out of your order and refunded you for them. </div>
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<div>We will not be happy either if you receive bad items in your order, this is the reason why the items were cancelled and you received a notification regarding the same items.</div>
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<br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure this will not repeat in future again.</div>
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<div>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br dir="ltr">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/814538