Subject: New Reply Received - Re: We’ve received your online return request.--- No Action Done to Collect the requested Items to be returned
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 27 Apr 2020 10:16:06 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  Re: We’ve received your online return request.--- No Action Done to Collect the requested Items to be returned  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-family:"Segoe UI Semilight",sans-serif'>Dear Splash Support Team,</span></div>
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<div class="MsoNormal"><span style='font-family:"Segoe UI Semilight",sans-serif'>Many thanks for the prompt action and the processing of returning some of the orders which I have given back to the courier,</span></div>
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<div class="MsoNormal"><span style='font-family:"Segoe UI Semilight",sans-serif'>However kindly note that there are some orders the return process haven’t done so far from your end,</span></div>
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<div class="MsoNormal"><span style='font-family:"Segoe UI Semilight",sans-serif'>The mentioned below are the order numbers for those returns,</span></div>
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<ol style="margin-top:0in" start="1" type="1"><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo2"><b><span style='font-family:"Segoe UI Semilight",sans-serif'>Order # 9763664491  Amount = <span style="color:red">265.00 </span><div></div></span></b></li></ol>
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<div class="MsoNormal"><span class="DefaultFontHxMailStyle">Therefore please be so kind and a processed with the returning process for those returned order at the earliest and keep me posted on the same.</span></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#17365D'>Best regards,</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#17365D'> </span></b></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#17365D'>Nader Al Najjar</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#17365D'>Mobile(1) : +971 50 203 9191</span></div>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#17365D'>nader.alnajjar</span></b><b></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#17365D'>Web:  <a href="http://www.nalnajjar.weebly.com" rel="noreferrer">www.nalnajjar.weebly.com</a></span></div>
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<div>From: <a href="mailto:[email-masked]" rel="noreferrer">Nader Al Najjar</a><br><b>Sent: </b>Saturday, April 11, 2020 6:49 PM<br><b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">Splash</a><br><b>Subject: </b>Re: [#655984] - Re: We’ve received your online return request.--- No Action Done to Collect the requested Items to be returned</div>
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<div>Dear Splash Support Team,</div>
<div>Kindly note below the items order number which i have given to Mr. Omar Hayat,</div>
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<span style="font-size:18.0pt;color:#1F2123"><span style="mso-list:Ignore">1.<span style='font:7.0pt "Times New Roman"'>               </span></span></span><span dir="LTR"></span><span style="font-size:18.0pt;color:#1F2123">Order #9774462731<div></div></span>
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<span style="font-size:18.0pt;color:#1F2123"><span style="mso-list:Ignore">2.<span style='font:7.0pt "Times New Roman"'>               </span></span></span><span dir="LTR"></span><span style="font-size:18.0pt;color:#1F2123">Order #9774400949<div></div></span>
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<span style="font-size:18.0pt;color:#1F2123"><span style="mso-list:Ignore">3.<span style='font:7.0pt "Times New Roman"'>               </span></span></span><span dir="LTR"></span><span style="font-size:18.0pt;color:#1F2123">Order #9769452135<div></div></span>
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<span style="font-size:18.0pt;color:#1F2123"><span style="mso-list:Ignore">4.<span style='font:7.0pt "Times New Roman"'>               </span></span></span><span dir="LTR"></span><span style="font-size:18.0pt;color:#1F2123">Order #9763664491 <div></div></span>
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<div>The attached Files above for Each order along with the items which i have returned it back ,</div>
<div>Kindly note that there is one more order (<b>Order #9767732096_Spl_Not Yet</b>) still i didn't give back to the courier because the parcel in my work place in DIP,</div>
<div>Kindly arrange to resend the delivery Man again anywhere (DIP2 Or Ajman) and i will keep the item available with me.</div>
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<div class="MsoNormal">Best regards</div>
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<div class="MsoNormal">Nader Ibrahim</div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black;background:white">Address 1 :</span></div>
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<span style='font-family:"Arial",sans-serif'>Location: Jackson Trading Co LLC</span> </div>
<div style="margin:0in;margin-bottom:.0001pt"><span style='font-family:"Arial",sans-serif'>Dubai Investment Park - 2 - 51 20th St - Dubai</span></div>
<div style="margin:0in;margin-bottom:.0001pt"><span style='font-family:"Arial",sans-serif'>04 297 7888</span></div>
<div style="margin:0in;margin-bottom:.0001pt"><span style='font-family:"Arial",sans-serif'><a href="https://maps.app.goo.gl/B9ViZDEc9H4bzh788" rel="noreferrer">https://maps.app.goo.gl/B9ViZDEc9H4bzh788</a></span></div>
<div style="margin:0in;margin-bottom:.0001pt"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black;background:white'>Mobile Number: <span class="has-countrycode">+971 55 798 0087</span></span></div>
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<span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black;background:white'>Ajman ,Rashidiya 3,</span><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif'><br><span style="color:black;background:white">Behind grand mall, madinat teyba grcry bldg flt111,</span><br><span style="color:black;background:white">Ajman Rashidiya Ajman</span><br><span style="color:black;background:white">Mobile Number: </span></span><span class="has-countrycode">+971 55 363 1381</span>
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<div class="MsoNormal">On 4/11/2020 5:35 PM, Nader Al Najjar wrote: </div>
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<div>Dear Splash Support Team,</div>
<div>Kindly be informed that Today one of Aramex Team has called for returning 2 orders "i think for it might be for Max orders",</div>
<div>However i have given the gentleman all the pending return orders with me and i have return on the plastic bag for each item the order number,</div>
<div>His Name Mr. Omar Hayat</div>
<div>Mobile :- 050 163 4380</div>
<div>Vehicle Nr : O 59545 Dubai</div>
<div><span style="color:red">9763664491 - This has been collected successfully. Kindly confirm how many items did you return in this order.</span></div>
<div>Not yet collected and i have given the items  today to Mr. Omar</div>
<div><img width="1920" height="1080" style="width:20.0in;height:11.25in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEwNTgxNjE0NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.-gOgxgprRNQr7DxLTzbsc457THER6dnE3H_VHgWwtjQ"></div>
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<div class="MsoNormal">On 4/11/2020 12:44 PM, Splash wrote:</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Nader,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for reaching out to us and giving us the opportunity to serve you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We sincerely apologize for the delay in collection of your return requests, however as we can check, please find below the findings for every order number that you mentioned:</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>1. 9774462731 - Return request created on March 31, 2020, collection may take up to 5-7 business days due to current conditions. As per the tracking though it appears that courier has tried contacting you on April 7, 2020 however, the phone was switched off. The contact number that has been provided is: +971555363138. You can check the tracking here: <a href="https://www.aramex.com/sa/en/track/shipment-details?q=c2hpcG1lbnRJZD02ODk3OTMzNzkmcHJvZHVjdEdyb3VwPURPTSY%3d-0Nsb7ncRDcE%3d" rel="noreferrer">https://www.aramex.com/sa/en/track/shipment-details?q=c2hpcG1lbnRJZD02ODk3OTMzNzkmcHJvZHVjdEdyb3VwPURPTSY%3d-0Nsb7ncRDcE%3d</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>2. 9774400949 - Return request created on April 01, 2020, collection may take up to 5-7 business days due to current conditions. As per the tracking they have tried arranging a collection on April 2, 2020 but without success. The contact number that has been provided is: +971555363138. You can check the tracking here: <a href="https://www.aramex.com/sa/en/track/shipment-details?q=c2hpcG1lbnRJZD02OTAwMzgxODAmcHJvZHVjdEdyb3VwPURPTSY%3d-dcwel7rsLL8%3d" rel="noreferrer">https://www.aramex.com/sa/en/track/shipment-details?q=c2hpcG1lbnRJZD02OTAwMzgxODAmcHJvZHVjdEdyb3VwPURPTSY%3d-dcwel7rsLL8%3d</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>3. 9769452135 - Return request created on Feb 24, 2020. As per the tracking they have tried arranging a collection with you on 4 occasions but without success. The contact number that has been provided is: +971557980087.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>4. 9767732096 - Return request created on Jan 30, 2020. As per the tracking they have tried arranging a collection with you on 3 occasions but without success. The contact number that has been provided is: +971555579855.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>5. 9763664491 - This has been collected successfully. Kindly confirm how many items did you return in this order.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please share your correct contact number and the full address. We will arrange a collection for the same on priority for you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for your help! We are looking forward to hear from you soon!</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your Friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team</span></div>
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<span style="font-size:1.0pt;font-family:fdtktid;color:white">655984:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/655984