Subject: New Reply Received - About the refund!
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 23 Apr 2020 15:52:34 +0000 (UTC)

Hi Apoorv Joshi,  The customer has responded to the ticket.  About the refund!   Ticket comment <div dir="ltr">Ok but the guy didn’t give me anything altho I told him shall I do or take anything he said no. </div>
<div dir="ltr">And he left at that moment. </div>
<div dir="ltr">So please please please help me with this matter cu the mistake is on ARAMEX guy not me. </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Apr 23, 2020, at 6:47 PM, Splash &lt;[email-masked]&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Tuhani,</div>
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<div dir="ltr">Thank you for your prompt response.</div>
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<div dir="ltr">However, please note the courier must provide you with a return slip and if they have not you should always ask them to give you the return slip as without the return slip nor you would be able to keep a track of your returned items nor we would be able to check on our end. This is the reason why you may have been asked for the return tracking in your previous emails as well. In future please do make sure to follow this so your return can process without any hassles.</div>
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<div dir="ltr">Please allow us some time so we can investigate this further and assist you regarding the refund of your returned items.</div>
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<div dir="ltr">Thank you for your patience.</div>
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<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/730459