Subject: New Reply Received - About the refund!
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 19 Apr 2020 08:17:55 +0000 (UTC)

Hi Apoorv Joshi,  The customer has responded to the ticket.  About the refund!   Ticket comment <div dir="ltr">Ok thanks I will wait </div>
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<div dir="ltr">One more question, I have the same problem but with CITY MAX FASHION </div>
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<div dir="ltr">are you under one company? Can you help me too? </div>
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<div>On Apr 19, 2020, at 10:48 AM, [email-masked] wrote:<br><br>
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<div dir="ltr">Ok if the refund was processed how many days will take to be back on my account? </div>
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<br><blockquote>On Apr 19, 2020, at 10:25 AM, Splash &lt;[email-masked]&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Tuhani,</div>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>This order is not cancelled, during quality check we found out that 1 item was not in a good condition to be sold and it was the last of their stock hence we took them out of your order and refunded you for them. You are still going to receive the remaining items.<br><br>We will not be happy either if you receive bad items in your order, this is the reason why this item was cancelled and you received a notification regarding the same item. A refund for the same was processed.<br><br>Hope this helps and have a great day! Stay Safe!<br><br>Your Friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/730459