Subject: New Reply Received - Feedback or suggestions
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 16 Apr 2020 14:41:03 +0000 (UTC)

Hi Apoorv Joshi,  The customer has responded to the ticket.  Feedback or suggestions  Ticket comment <div>
<div style="color:rgb(49,49,49);word-spacing:1px" dir="auto"><div dir="auto" style="font-size:1rem">Hello,</div></div>
<div dir="auto" style="font-size:1rem;color:rgb(49,49,49);word-spacing:1px">We will do that,</div>
<div dir="auto" style="font-size:1rem;color:rgb(49,49,49);word-spacing:1px">Please send someone to arrange the collection.</div>
<div dir="auto" style="color:rgb(49,49,49);word-spacing:1px"><br></div>
<div dir="auto" style="font-size:1rem;color:rgb(49,49,49);word-spacing:1px">
<span style="font-size:1rem">Kindly note that we ordered 2 boxes and both of them were ruined. </span>We will put both items in one box as the other box was thrown away by our nanny by mistake.</div>
<div dir="auto" style="font-size:1rem;color:rgb(49,49,49);word-spacing:1px">
<span style="font-size:1rem">Anyways you have the order number.</span><br>
</div>
</div>
<div dir="auto" style="font-size:1rem;color:rgb(49,49,49);word-spacing:1px"><span style="font-size:1rem">Many thanks,</span></div>
<div dir="auto" style="font-size:1rem;color:rgb(49,49,49);word-spacing:1px"><span style="font-size:1rem">Saria</span></div>
<div dir="auto" style="font-size:1rem;color:rgb(49,49,49);word-spacing:1px"><span style="font-size:1rem"><br></span></div>
<div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEwMzYyMjY3MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2IxMJJhm4KsqsPhHlLRRxlf8uOIggZbYIwop35NCYJc" style="max-width: 100%"></div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Apr 16, 2020 at 18:29 Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Saria,</div>
<div><br></div>
<div dir="ltr">Thank you for sharing the image of the item that you have received.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We sincerely apologize for this inconvenience, we can see that the item is not up to the mark as it should be. This is definitely not the kind of experience we want our customers to have when they shop with us. However, we do not have an exchange option available online at this time but we will be happy to arrange a collection for this item for a return for a refund.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We have also forwarded the image that you have shared with the quality team to make sure this is not repeated in future/</div>
<div dir="ltr"><br></div>
<div dir="ltr">Please let us know if you would like us to arrange for a collection of this item.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Thank you for your help!</div>
<div dir="ltr"><br></div>
<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
</div></div>

	

</div></blockquote>-- <br><div dir="ltr" class="gmail_signature">Best regards,<br><br>Saria El Hachem, MD<br>Family Medicine Specialist<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/705366