Subject: New Reply Received -
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 14 Apr 2020 21:06:10 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.    Ticket comment <div dir="auto">Please i requesting you to send someone to collect items tomorrow or day after tomorrow because you take long time to receive my items and this is not nice way.<div dir="auto"><br></div>
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<div>On Fri, Apr 10, 2020, 6:02 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Jalal,</div>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize however, we do not have an exchange option available online. As we can see you have already created a return request of the items that you wish to return. Our courier partner will be in touch with you within 5-7 business days to arrange a collection with you.<br><br>Once we have received the items back at our warehouse, after a 1-2 business days for quality check a refund will be processed. Once processed, you will receive an email notification for the same.<br><br>For your convenience, the return tracking is 45903066016 and you can track it here: <a href="https://www.aramex.com/track/shipments" rel="noreferrer" target="_blank">https://www.aramex.com/track/shipments</a><br><br>Hope this helps and have a great evening! Stay Safe!<br><br>Your Friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/608438