Subject: New Reply Received - My Account
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 12 Apr 2020 10:19:38 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  My Account  Ticket comment <div dir="auto">
<div style="font-family:sans-serif;font-size:12.8px" dir="auto">Hi,<br>
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<div dir="auto">Thank you for your prompt response, but as per attached instruction from my bank, you need to mention my card number atleast the last for digit - (9930) and the authorization number - (159449) in your cancellation confirmation email, in order for them to release the refund.</div>
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<div dir="auto">Thank you for your usual assistance.</div>
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<div dir="auto">Regards,</div>
<div dir="auto">Arlissa Sanchez</div>
<div dir="auto" style="color:rgb(66,133,244);font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;font-size:12px;line-height:normal;padding:24px 0px">Show quoted text</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Apr 7, 2020, 11:38 PM Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Arlissa,</div>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We have checked and w are only able to locate this order at this time: 9776049391 which was placed on April 5, 2020 and was cancelled on the same date. A refund for the same was processed from our end successfully.</div>
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<div dir="ltr">Did you perhaps try placing a new order with a different email address as on our end the amount was deducted only once for the above mentioned order number and was refunded successfully.</div>
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<div dir="ltr">We are looking forward to hear from you soon. Thank you for your help!</div>
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<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
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Attachments :
1. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043102658898'>Screenshot_2020-04-10-22-22-42-14.png</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/645585