Subject: New Reply Received - Re: We’ve received your online return request.--- No Action Done to Collect the requested Items to be returned
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 11 Apr 2020 14:49:14 +0000 (UTC)

Hi Apoorv Joshi,  The customer has responded to the ticket.  Re: We’ve received your online return request.--- No Action Done to Collect the requested Items to be returned  Ticket comment <div>Dear Splash Support Team,</div>
    <div>Kindly note below the items order number which i have given to
      Mr. Omar Hayat,</div>
    <ol>
      <li>
        <h1 id="account-section-heading" class="smallerTitle" style='box-sizing: border-box; font-size: 24px; margin: 0px
          0px 12px; font-family: ProximaNova, "Helvetica
          Neue", Helvetica, Arial, sans-serif; font-weight: 400;
          line-height: 1.1; color: rgb(31, 33, 35); font-style: normal;
          font-variant-ligatures: normal; font-variant-caps: normal;
          letter-spacing: normal; orphans: 2; text-align: start;
          text-indent: 0px; text-transform: none; white-space: normal;
          widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;
          text-decoration-style: initial; text-decoration-color:
          initial'>Order #9774462731</h1>
      </li>
      <li>
        <h1 id="account-section-heading" class="smallerTitle" style='box-sizing: border-box; font-size: 24px; margin: 0px
          0px 12px; font-family: ProximaNova, "Helvetica
          Neue", Helvetica, Arial, sans-serif; font-weight: 400;
          line-height: 1.1; color: rgb(31, 33, 35); font-style: normal;
          font-variant-ligatures: normal; font-variant-caps: normal;
          letter-spacing: normal; orphans: 2; text-align: start;
          text-indent: 0px; text-transform: none; white-space: normal;
          widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;
          text-decoration-style: initial; text-decoration-color:
          initial'>Order #9774400949</h1>
      </li>
      <li>
        <h1 id="account-section-heading" class="smallerTitle" style='box-sizing: border-box; font-size: 24px; margin: 0px
          0px 12px; font-family: ProximaNova, "Helvetica
          Neue", Helvetica, Arial, sans-serif; font-weight: 400;
          line-height: 1.1; color: rgb(31, 33, 35); font-style: normal;
          font-variant-ligatures: normal; font-variant-caps: normal;
          letter-spacing: normal; orphans: 2; text-align: start;
          text-indent: 0px; text-transform: none; white-space: normal;
          widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;
          text-decoration-style: initial; text-decoration-color:
          initial'>Order #9769452135</h1>
      </li>
      <li>
        <h1 id="account-section-heading" class="smallerTitle" style='box-sizing: border-box; font-size: 24px; margin: 0px
          0px 12px; font-family: ProximaNova, "Helvetica
          Neue", Helvetica, Arial, sans-serif; font-weight: 400;
          line-height: 1.1; color: rgb(31, 33, 35); font-style: normal;
          font-variant-ligatures: normal; font-variant-caps: normal;
          letter-spacing: normal; orphans: 2; text-align: start;
          text-indent: 0px; text-transform: none; white-space: normal;
          widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;
          text-decoration-style: initial; text-decoration-color:
          initial'>Order #9763664491 <br>
        </h1>
      </li>
    </ol>
    <div>The attached Files above for Each order along with the items
      which i have returned it back ,</div>
    <div>Kindly note that there is one more order (<b>O</b><b>rder
        #9767732096_Spl_Not Yet</b>) still i didn't give back to the
      courier because the parcel in my work place in DIP,</div>
    <div>Kindly arrange to resend the delivery Man again anywhere (DIP2 Or
      Ajman) and i will keep the item available with me.</div>
    <div>
<br>
    </div>
    <div>
<br>
    </div>
    <div dir="auto">Best regards</div>
    <div dir="auto">Nader Ibrahim</div>
    <div dir="auto"><span style="font-size: 12pt"><span style="color:black;mso-color-alt:windowtext;background:white"><span style="font-variant-ligatures: normal;font-variant-caps:
            normal;orphans: 2;
            text-align:start;widows: 2;-webkit-text-stroke-width:
            0px;text-decoration-style: initial;
            text-decoration-color: initial;float:none;word-spacing:0px">Address
            1 :</span></span></span></div>
    <div><span style="font-size: 12pt"><span style="color:black;mso-color-alt:windowtext;background:white"><span style="font-variant-ligatures: normal;font-variant-caps:
            normal;orphans: 2;
            text-align:start;widows: 2;-webkit-text-stroke-width:
            0px;text-decoration-style: initial;
            text-decoration-color: initial;float:none;word-spacing:0px"></span></span></span></div>
    <div>
<span style='font-family:"Arial",sans-serif'>Location:
        Jackson Trading Co LLC</span>
      </div>
<div style="margin:0in;margin-bottom:.0001pt"><span style='font-family:"Arial",sans-serif'>Dubai
          Investment Park - 2 - 51 20th St - Dubai</span></div>
      <div style="margin:0in;margin-bottom:.0001pt"><span style='font-family:"Arial",sans-serif'>04
          297 7888</span></div>
      <div style="margin:0in;margin-bottom:.0001pt"><span style='font-family:"Arial",sans-serif'><a href="https://maps.app.goo.gl/B9ViZDEc9H4bzh788" rel="noreferrer">https://maps.app.goo.gl/B9ViZDEc9H4bzh788</a></span></div>
      <div style="margin:0in;margin-bottom:.0001pt"><span style='font-size:12.0pt;
font-family:"Arial",sans-serif;color:black;mso-color-alt:windowtext;background:
          white'><span style="font-variant-ligatures:
            normal;font-variant-caps: normal;
            orphans: 2;text-align:start;widows:
            2;-webkit-text-stroke-width: 0px;
            text-decoration-style: initial;text-decoration-color:
            initial;float:none;
            word-spacing:0px">Mobile Number: </span><span class="has-countrycode"><span style="box-sizing:
              border-box;font-variant-ligatures:
              normal;font-variant-caps: normal;
              orphans: 2;text-align:start;widows:
              2;-webkit-text-stroke-width: 0px;
              text-decoration-style: initial;text-decoration-color:
              initial;word-spacing:
              0px">+971 55 798 008</span>7</span></span></div>
    
    <div dir="auto">
<br>
    </div>
    <div dir="auto">Address 2 :</div>
    <div class="MsoNormal">
<span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;
        color:black;mso-color-alt:windowtext;background:white'>Ajman
        ,Rashidiya 3,</span><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif'><br style="box-sizing: border-box;font-variant-ligatures:
          normal;font-variant-caps: normal;
          orphans: 2;text-align:start;widows:
          2;-webkit-text-stroke-width: 0px;
          text-decoration-style: initial;text-decoration-color:
          initial;word-spacing:
          0px">
        <span style="color:black;mso-color-alt:windowtext;background:white"><span style="font-variant-ligatures: normal;font-variant-caps:
            normal;orphans: 2;
            text-align:start;widows: 2;-webkit-text-stroke-width:
            0px;text-decoration-style: initial;
            text-decoration-color: initial;float:none;word-spacing:0px">Behind
            grand mall,
            madinat teyba grcry bldg flt111,</span></span><br style="box-sizing: border-box;
          font-variant-ligatures: normal;font-variant-caps:
          normal;orphans: 2;text-align:
          start;widows: 2;-webkit-text-stroke-width:
          0px;text-decoration-style: initial;
          text-decoration-color: initial;word-spacing:0px">
        <span style="color:black;mso-color-alt:windowtext;background:white"><span style="font-variant-ligatures: normal;font-variant-caps:
            normal;orphans: 2;
            text-align:start;widows: 2;-webkit-text-stroke-width:
            0px;text-decoration-style: initial;
            text-decoration-color: initial;float:none;word-spacing:0px">Ajman </span><span style="box-sizing: border-box;font-variant-ligatures:
            normal;font-variant-caps: normal;
            orphans: 2;text-align:start;widows:
            2;-webkit-text-stroke-width: 0px;
            text-decoration-style: initial;text-decoration-color:
            initial;word-spacing:
            0px" id="aria-name-content">Rashidiya Ajman</span></span><br style="box-sizing: border-box;
          font-variant-ligatures: normal;font-variant-caps:
          normal;orphans: 2;text-align:
          start;widows: 2;-webkit-text-stroke-width:
          0px;text-decoration-style: initial;
          text-decoration-color: initial;word-spacing:0px">
        <span style="color:black;mso-color-alt:windowtext;background:white"><span style="font-variant-ligatures: normal;font-variant-caps:
            normal;orphans: 2;
            text-align:start;widows: 2;-webkit-text-stroke-width:
            0px;text-decoration-style: initial;
            text-decoration-color: initial;float:none;word-spacing:0px">Mobile
            Number: </span><span class="has-countrycode"><span style="box-sizing: border-box;font-variant-ligatures:
              normal;
              font-variant-caps: normal;orphans:
              2;text-align:start;widows: 2;-webkit-text-stroke-width:
              0px;
              text-decoration-style: initial;text-decoration-color:
              initial;word-spacing:
              0px"></span></span></span></span><span class="has-countrycode"><span style="box-sizing:
          border-box;font-variant-ligatures: normal;
          font-variant-caps: normal;orphans: 2;text-align:start;widows:
          2;-webkit-text-stroke-width: 0px;
          text-decoration-style: initial;text-decoration-color:
          initial;word-spacing:
          0px">+971 55 363 1381</span></span><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;
        color:black;mso-color-alt:windowtext;background:white'></span>
</div>
    <div>
<br>
    </div>
    <div>
<br>
    </div>
    <div class="moz-cite-prefix">On 4/11/2020 5:35 PM, Nader Al Najjar
      wrote: <br>
    </div>
    <blockquote>
      
      <div>Dear Splash Support Team,</div>
      <div>Kindly be informed that Today one of Aramex Team has called for
        returning 2 orders "i think for it might be for Max orders",</div>
      <div>However i have given the gentleman all the pending return
        orders with me and i have return on the plastic bag for each
        item the order number,</div>
      <div>His Name Mr. Omar Hayat<br>
      </div>
      <div>Mobile :- 050 163 4380</div>
      <div>Vehicle Nr : O 59545 Dubai<br>
      </div>
      <div><font color="#ff0000">9763664491 - This has been collected
          successfully. Kindly confirm how many items did you return in
          this order.</font></div>
      <div>Not yet collected and i have given the items  today to Mr. Omar<br>
      </div>
      <div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEwMjYxNTIxNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.TAaq2FBNcgS49APIg3W622ZQ3NwPznBLsWtHDCPAuSM" alt="" class=""></div>
      <div class="moz-cite-prefix"></div>
</blockquote>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 4/11/2020 12:44 PM, Splash wrote:<br>
      
      </div>
<blockquote>
        
        <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe
          UI, Roboto, Helvetica Neue, Arial, sans-serif;
          font-size:14px">
          <div style="font-family:-apple-system, BlinkMacSystemFont,
            Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;
            font-size:14px">
            <div dir="ltr">
              <div dir="ltr">Hi Nader,</div>
              <div>
<br>
              </div>
              <div dir="ltr">Thank you for reaching out to us and giving
                us the opportunity to serve you.</div>
              <div dir="ltr">
<br>
              </div>
              <div dir="ltr">We sincerely apologize for the delay in
                collection of your return requests, however as we can
                check, please find below the findings for every order
                number that you mentioned:</div>
              <div dir="ltr">
<br>
              </div>
              <div dir="ltr">1. 9774462731 - Return request created on
                March 31, 2020, collection may take up to 5-7 business
                days due to current conditions. As per the tracking
                though it appears that courier has tried contacting you
                on April 7, 2020 however, the phone was switched off.
                The contact number that has been provided is:
                +971555363138. You can check the tracking here: <a href="https://www.aramex.com/sa/en/track/shipment-details?q=c2hpcG1lbnRJZD02ODk3OTMzNzkmcHJvZHVjdEdyb3VwPURPTSY%3d-0Nsb7ncRDcE%3d" rel="noreferrer">https://www.aramex.com/sa/en/track/shipment-details?q=c2hpcG1lbnRJZD02ODk3OTMzNzkmcHJvZHVjdEdyb3VwPURPTSY%3d-0Nsb7ncRDcE%3d</a>
              </div>
              <div dir="ltr">​<br>
              </div>
              <div dir="ltr">2. 9774400949 - Return request created on
                April 01, 2020, collection may take up to 5-7 business
                days due to current conditions. As per the tracking they
                have tried arranging a collection on April 2, 2020 but
                without success. The contact number that has been
                provided is: +971555363138. You can check the tracking
                here: <a href="https://www.aramex.com/sa/en/track/shipment-details?q=c2hpcG1lbnRJZD02OTAwMzgxODAmcHJvZHVjdEdyb3VwPURPTSY%3d-dcwel7rsLL8%3d" rel="noreferrer">https://www.aramex.com/sa/en/track/shipment-details?q=c2hpcG1lbnRJZD02OTAwMzgxODAmcHJvZHVjdEdyb3VwPURPTSY%3d-dcwel7rsLL8%3d</a>
              </div>
              <div dir="ltr">​<br>
              </div>
              <div dir="ltr">3. 9769452135 - Return request created on
                Feb 24, 2020. As per the tracking they have tried
                arranging a collection with you on 4 occasions but
                without success. The contact number that has been
                provided is: +971557980087.</div>
              <div dir="ltr">​<br>
              </div>
              <div dir="ltr">4. 9767732096 - Return request created on
                Jan 30, 2020. As per the tracking they have tried
                arranging a collection with you on 3 occasions but
                without success. The contact number that has been
                provided is: +971555579855.</div>
              <div dir="ltr">​<br>
              </div>
              <div dir="ltr">5. 9763664491 - This has been collected
                successfully. Kindly confirm how many items did you
                return in this order.</div>
              <div dir="ltr">
<br>
              </div>
              <div dir="ltr">Please share your correct contact number
                and the full address. We will arrange a collection for
                the same on priority for you.</div>
              <div dir="ltr">
<br>
              </div>
              <div dir="ltr">Thank you for your help! We are looking
                forward to hear from you soon!</div>
              <div dir="ltr">
<br>
              </div>
              <div dir="ltr">Your Friends,</div>
              <div dir="ltr">The Support Team</div>
            </div>
          </div>
          
        </div>
      </blockquote>
    
  </blockquote></div>

Attachments :
1. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043102615215'>Order #9774462731_Spl.png</a><br />2. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043102615216'>Order #9774400949_Spl.png</a><br />3. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043102615217'>Order #9769452135_Spl.png</a><br />4. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043102615218'>Order #9763664491 SHMRT.PNG</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/655984