Subject: New Reply Received - My Account
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 08 Apr 2020 06:19:27 +0000 (UTC)

Hi Apoorv Joshi,  The customer has responded to the ticket.  My Account  Ticket comment <div dir="auto">
<div>Hi, </div>
<div dir="auto"><br></div>
<div dir="auto">Thank you for getting back to me.</div>
<div dir="auto">I tried to reach out with the bank as well, because upon checking my account, when the refund happened, the same amount was charged to my account addressed to your company at the same time. </div>
<div dir="auto"><br></div>
<div dir="auto">Then the bank explained as per attached. If you can help and assist me to resolve this issue by sending me email confirmation that transaction is cancelled so they can release the amount back to my account. </div>
<div dir="auto"><br></div>
<div dir="auto">Kindly ensure that my card number (4005-3600-0431-9930), Amount (99 AED) And Authorization ID (159449) are mentioned in the email.</div>
<div dir="auto"><br></div>
<div dir="auto">Thank you.</div>
<div dir="auto"><br></div>
<div dir="auto">Regards, </div>
<div dir="auto"><br></div>
<div dir="auto">Arlissa Sanchez</div>
<div dir="auto"><br></div>
<div dir="auto"><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Apr 7, 2020, 11:38 PM Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Arlissa,</div>
<div><br></div>
<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We have checked and w are only able to locate this order at this time: 9776049391 which was placed on April 5, 2020 and was cancelled on the same date. A refund for the same was processed from our end successfully.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Did you perhaps try placing a new order with a different email address as on our end the amount was deducted only once for the above mentioned order number and was refunded successfully.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We are looking forward to hear from you soon. Thank you for your help!</div>
<div dir="ltr"><br></div>
<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
</div></div>

	

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Attachments :
1. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043101967773'>Screenshot_2020-04-08-09-54-40-87.png</a><br />2. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043101967775'>Screenshot_2020-04-08-09-54-48-91.png</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/645585