Subject: New Reply Received - order no. 9772564737
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Fri, 03 Apr 2020 17:15:54 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  order no. 9772564737  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear lifestyle team :</div>
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<div class="MsoNormal">The name of the product is “ <span style="background:yellow;mso-highlight:yellow">
Clara Rectangular console table</span>”  , and as I mentioned in my previous email it’s a damaged item and I have shared the pictures for the same hence please arrange for a refund to place another order for the same item .</div>
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<div class="MsoNormal">Moreover please note that l I don’t have the carton for this item as I mentioned earlier in my email hence please arrange for the collection accordingly .</div>
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<div class="MsoNormal">Kindly arrange for the same at the earliest .</div>
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<div class="MsoNormal">Thank you </div>
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<div class="MsoNormal"><img width="340" height="256" style="width:3.5416in;height:2.6666in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEwMTE1OTY4NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.JNBk_V-psRNGooI9FN9pcWLlQI8cUfKrRWfJAGrBz28"></div>
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<div>From: Lifestyle &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, April 3, 2020 12:24 AM<br>
<b>To:</b> Asil Abdul Moti Sowid &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#615459] - order no. 9772564737</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Asil,<br>
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Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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We see that you want to exchange the item which you ordered from our website. We sincerely apologize however, at this time it is no longer possible to exchange the items as all the stores are closed as per Govt. Guidelines and we do not have an option available
 to exchange online.<br>
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You can still return online purchases through the below channels for a refund:<br>
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- Please simply reply to this email and let us know the name of the item that you wish to return and we will be happy to arrange a collection for the same.<br>
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- You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>
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** Refund Process: After we check your returns, we'll process your refund. If you’ve paid by cash, you will be refunded to your My Credit account for online purchases. If you’ve paid by card, you will receive a refund to your card. Once you have received the
 refund, please simply place a new order for the same item.<br>
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Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br>
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Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>615459:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/615459