Subject: New Reply Received - Click & Collect
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 31 Mar 2020 03:39:09 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div dir="auto">Please cancel the order and refund the money.i had asked what if i buy new items from babyshop and go for home delivery,is it possible for u to send the click n collect order alongwith my new order?<div dir="auto">If thats not possible then pls cancel my previous order.</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 30 Mar 2020, 19:23 Babyshop, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 586453</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Apoorv Joshi : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Nafisa,</div>
<div><br></div>
<div dir="ltr">Thank you for your prompt response.</div>
<div dir="ltr"><br></div>
<div dir="ltr">As mentioned in our previous response, your orders are in the store at this time. Once the stores reopen, you can collect them from the store, since the stores are closed those orders can not be arranged for a home delivery at this time. Please advise if you would prefer collecting them once the store reopens or would you like us to go ahead and cancel them for a refund.</div>
<div dir="ltr"><br></div>
<div dir="ltr">If you place a new order for home delivery those will be delivered to the address that you provide at the time of placing the order. The click and collect option is disabled temporarily for new orders.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Hope this clarifies and we are looking forward to hear from you soon.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/586453