Subject: Fwd: [#368049] Amount Deduction Complaint - 6466286071
From: Apoorv Joshi <[email-masked]>
To: Ahmad Daher <[email-masked]>
Date: Sat, 21 Mar 2020 03:46:11 -0700 (MST)

Ahmad, 

close the below case. 

Regards, 
Apoorv 

From: "support" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Ahmad Daher" <[email-masked]> 
Sent: Saturday, 14 March, 2020 16:02:22 
Subject: Re: [#368049] Amount Deduction Complaint - 6466286071 

Hi Apoorv, 

Good Afternoon and I hope you are doing well 
​ 
As per the client he has done another purchase on the same date with the same amount please see the below transaction with the below details of your client : 
​ 

So that's why the amount has been actually deducted from his card as it was accepted . 
​ 
Let me know if you need further assistance I will be happy to assist you . 

​Have a lovely day ahead 

Best Regards, 

Noor Natour 
Support Executive 

Ph: UAE [ callto:+971 45739800 | +971 45739800 ] (Option 2) 
Email: [email-masked] 

On Sat , 14 Mar at 3:27 AM , Apoorv Joshi < [email-masked] > wrote: 
Hi team, 

Please find the remaining documents attached. Apologies, they did not send in the initial email. 

Thank you for investigating this further. 

Regards, 
Apoorv 

BQ_BEGIN

From: "support" < [email-masked] > 
To: "Apoorv Joshi" < [email-masked] > 
Sent: Saturday, March 14 , 2020 4:44:57 AM 
Subject: A new ticket has been received - [#368049] Amount Deduction Complaint - [ callto:6466286071 | 6466286071 ] 

Dear Apoorv Joshi, 

We would like to acknowledge that we have received your request and a ticket has been created with Ticket ID - 368049. 
A support representative will be reviewing your request and will send you a personal response. 

Thank you for your patience. 

Sincerely, 
PayFort Helpdesk 

BQ_END

368049:58665