Subject: Re: Box Requirement - 9771860371, 9771409758
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Lifestyle Alghurair <[email-masked]>, Lifestyle Ecom <[email-masked]>, Centrepoint Al Ghurair Centre <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>, mohan dev <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 14 Mar 2020 10:30:48 -0700 (MST)

Hi Jessie, 

Thank you for your help. Will be looking out for the email from the store so we can inform the customer asap and close the case. 

Regards, 
Apoorv 

From: "Lifestyle Ecom" <[email-masked]> 
To: "Lifestyle Alghurair" <[email-masked]>, "Centrepoint Al Ghurair Centre" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Shivani Rani" <[email-masked]>, "mohan dev" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, March 14, 2020 9:58:19 PM 
Subject: RE: Box Requirement - 9771860371, 9771409758 

Dear Alghurair team, 

Please confirm on mail once you received in store. That the support team will inform to customer for box collection. 

Thanks & Regards 

Sreedher.katta 
E-Commerce Depart 
Lifestyle UAE- Landmark Group 
P.O. Box 32245 , Jabel Industrial Area 1 , UAE , Dubai 
Mob :- +971 529859134 

[ http://www.lifestylegulf.com/ ] [ http://www.facebook.com/lifestylegulf ] [ http://www.instagram.com/lifestylegulf ] [ http://www.pinterest.com/lifestylegulf ] [ http://www.twitter.com/lifestylegulf ] [ https://www.youtube.com/lifestylegulf ] 

From: Jessie Caparas 
Sent: Saturday, March 14, 2020 7:49 PM 
To: Lifestyle Ecom <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Lifestyle Alghurair <[email-masked]>; Centrepoint Al Ghurair Centre <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Shivani Rani <[email-masked]>; Mohan Joshi <[email-masked]> 
Subject: RE: Box Requirement - 9771860371, 9771409758 

Oh okay. 

[ mailto:[email-masked] | @Apoorv Joshi ] 

Please disregard the first email I sent and follow this one. 

[ mailto:[email-masked] | @Lifestyle Ecom ] Sreedher – please advise us once Al Ghurair has the boxes. 

From: Lifestyle Ecom < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, March 14, 2020 6:49 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Lifestyle Alghurair < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint Al Ghurair Centre < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >; Mohan Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Box Requirement - 9771860371, 9771409758 

Dear team, 

Kindly ignore the below mail and inform to customer for boxes pickup from alghurair store. 

Will arrange 02 boxes to alghurair store along with tonight delivery. 

Once received , Please call the customer and handover to her. 

Thanks & Regards 

Sreedher.katta 
E-Commerce Depart 
Lifestyle UAE- Landmark Group 
P.O. Box 32245 , Jabel Industrial Area 1 , UAE , Dubai 
Mob :- +971 529859134 

[ http://www.lifestylegulf.com/ ] [ http://www.facebook.com/lifestylegulf ] [ http://www.instagram.com/lifestylegulf ] [ http://www.pinterest.com/lifestylegulf ] [ http://www.twitter.com/lifestylegulf ] [ https://www.youtube.com/lifestylegulf ] 

From: Lifestyle Ecom 
Sent: Saturday, March 14, 2020 6:21 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Lifestyle Alghurair < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint Al Ghurair Centre < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >; Mohan Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Box Requirement - 9771860371, 9771409758 

Hi Jessie , 

Noted. sorry we would not able arrange the boxes since this will get extra charges 

Thanks & Regards 

Sreedher.katta 
E-Commerce Depart 
Lifestyle UAE- Landmark Group 

[ http://www.lifestylegulf.com/ ] [ http://www.facebook.com/lifestylegulf ] [ http://www.instagram.com/lifestylegulf ] [ http://www.pinterest.com/lifestylegulf ] [ http://www.twitter.com/lifestylegulf ] [ https://www.youtube.com/lifestylegulf ] 

From: Jessie Caparas 
Sent: Saturday, March 14, 2020 6:06 PM 
To: Lifestyle Ecom < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Lifestyle Alghurair < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint Al Ghurair Centre < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >; Mohan Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Box Requirement - 9771860371, 9771409758 
Importance: High 

Hi Sreedher, 

Order has been received – no issues here. 

It’s about a box requirement. 

Kindly check the below trail mail. 

From: Lifestyle Ecom < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, March 14, 2020 5:38 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Lifestyle Alghurair < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint Al Ghurair Centre < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >; Mohan Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Box Requirement - 9771860371, 9771409758 

Dear Jessie, 

As per below details the customer was placed 02 orders from lifestyle has same we’ve delivered to store . 

Order no 9771860371 Was delivered to store on 4th march. 

Order no 9771409758 was deliverd to store on 29th feb . 

@ Store team, 

Can you please confirm the below orders whether you handover to customer or still in the store? As this customer received only one order from store . 

	

TRACKING_ID 	

INVOICE_NBR 	

PARTNER_CODE 	

CONTAINER_ID 	

PALLET_ID 	

ACTION_DATE 	

ACTION_TIME 	

USER_ID 	

TRANSACTION_TYPE 	

DELIVERY_TYPE 	

COLLECTION_STORE 

202003032140333 	

9771860371 	

INTERNAL 	

LSSECOM13052 	

LSSECOM13175 	

4-Mar-20 	

5:42 AM 	

A111713 	

LOAD 	

RBC 	

21168 

202002282123575 	

9771409758 	

INTERNAL 	

LSSECOM10669 	

LSSECOM11536 	

29-Feb-20 	

3:33 PM 	

A114473 	

LOAD 	

RBC 	

21168 

Thanks & Regards 

Sreedher.katta 
E-Commerce Depart 
Lifestyle UAE- Landmark Group 

[ http://www.lifestylegulf.com/ ] [ http://www.facebook.com/lifestylegulf ] [ http://www.instagram.com/lifestylegulf ] [ http://www.pinterest.com/lifestylegulf ] [ http://www.twitter.com/lifestylegulf ] [ https://www.youtube.com/lifestylegulf ] 

From: Jessie Caparas 
Sent: Saturday, March 14, 2020 11:29 AM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Lifestyle Ecom < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Box Requirement - 9771860371, 9771409758 

Hi Apoorv, 

Not sure if this is possible since we would need to pay extra for 2 additional boxes. 

[ mailto:[email-masked] | @Lifestyle Ecom ] 

Is this possible? Please check the below? 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, March 14, 2020 3:21 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Box Requirement - 9771860371, 9771409758 

External email sender, please take precaution. 

Hi Team, 

Kindly advise on the below case. Thank you for your help! 

Regards, 

Apoorv 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, March 13, 2020 8:35:46 PM 
Subject: Need 2 boxes 

Hi Team, 

Ticket number: 508851 

Order Date: Mar 3, 2020 

Order ID: 9771860371 and 9771409758 
Assistance Required: Need 2 boxes 

Issue Description: Customer reported that she purchase 10 items but the items delivered in 1 box only and now she wants 2 big boxes to store the items. 

​ 

She already visited the store to check the boxes but the store did not sell this item, so there is no box available. 

​ 

We request you to please arrange the boxes for the customer as she is chasing us. 

​ 

Thank you for your help! 

Regards, 

Shivani 

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