Subject: Order Delay - 9771083592
From: Apoorv Joshi <[email-masked]>
To: Ashish Karini <[email-masked]>, Kiranraju Nair <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ahmad Daher <[email-masked]>
Date: Thu, 5 Mar 2020 17:59:20 -0700 (MST)

Hi team, 

AWB: FC0224000521 

Kindly arrange for a delivery within today on the below case. Customer can be reached on 0545076507 or 0504072407. Please arrange this on priority within today. Customer is chasing for his order and we are not getting a response after multiple escalations. 

Please assist in closing this on priority. Thank you for your help! 

Regards, 
Apoorv 

From: "Ahmad Daher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, March 5, 2020 9:34:40 PM 
Subject: Late delivery_9771083592 

Ticket 505952 

Hi Team, 

Problem Statement: Late delivery 
Order Date: Feb 23, 2020 
Order ID: 9771083592 
Tracking ID: FC0224000521 
Assistance Required: Need urgent delivery ASAP customer needs her order today 

Issue Description: The customer placed the order on Feb 23rd and till now he has not received the order. As per the hybrid, the order status is IN_TRANSIT. 

The customer is chasing us for his order so we request you to expedite the delivery date. 

Regards, 
Ahmad