Subject: Re: Dispute for Order ID: 6441695824
From: Apoorv Joshi <[email-masked]>
To: abhilash kuttalam <[email-masked]>
Cc: Max Taif1 <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Musaed <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, majed mereen <[email-masked]>, Mohd Rushdee <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Sun, 23 Feb 2020 17:43:27 -0700 (MST)

Dear Abhilash, 

Kindly advise if there is an update on below case and assist in closing this on priority. Case is pending since very long at the moment and customer is still chasing for refund of this order. 

Thank you for your help! 

Regards, 
Apoorv 

From: "abhilash kuttalam" <[email-masked]> 
To: "Max Taif1" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohammad Musaed" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "majed mereen" <[email-masked]>, "Mohd Rushdee" <[email-masked]> 
Sent: Sunday, February 9, 2020 8:48:38 PM 
Subject: RE: Dispute for Order ID: 6441695824 

Dear Team Taif, 

Please check and update where the parcel is. It was collected on Sahla, but customer has not picked it up. 

Reply to all on this email with an update. 

Thanks and Regards, 

Abhilash Kuttalam 
Max Fashion 

Riyadh Gallery Mall, Gate No. 1A, 3 rd Floor, 

Kingdom of Saudi Arabia 

Phone – 0112078292 (Extn 3512) 
Mob: +966 540 235 455 / +966 596 205 502 
URL: [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

I know Jiu Jitsu, Kung Fu and 26 other dangerous words. 

From: Mohammad Shababe Quamar <[email-masked]> 
Sent: Sunday, February 9, 2020 6:16 PM 
To: Apoorv Joshi <[email-masked]>; Abhilash Kuttalam <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohammad Musaed <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: RE: Dispute for Order ID: 6441695824 

Looping in [ mailto:[email-masked] | 
@Abhilash Kuttalam ] 

Please have a look into this, the below order status is showing pickup completed, but customer claimed, she never picked up this order. So please check with store team and close this issue on priority. 

Thanks, 

Shababe Quamar 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, February 9, 2020 6:46 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Musaed < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Dispute for Order ID: 6441695824 

External email sender, please take precaution. 

Hi Team, 

Kindly assist with the below case. The order is showing pickup completed however, customer is saying she never picked up this order. We are not receiving any response regarding POD nor for a resolution on this from the store. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] > 
To: "max taif1" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Sharf Alkebsi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Musaed" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 7 February, 2020 19:22:33 
Subject: Re: Dispute for Order ID: 6441695824 

Hi Team 

The customer raised a dispute for Order ID: 6441695824 

She highlights the item were never picked from the store. Request to check and share POD to resolve the case. 

Store ID: Max 60161 

Thanks 

Inayat Ali 

From: "Mohammad Musaed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "Sharf Alkebsi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 7 February, 2020 16:33:38 
Subject: 6441695824 

Ticket 422692 

Dear Manager 

Problem Statement: Proof of Pick up 
Order Date : Aug 10, 2019 
Order ID: 6441695824 
Store Code: Max60161 
Tracking ID: 201908130823453 

Issue Description: Please provide us with proof of pick up, as customer claims he did not pick up his order 
Regards, 

Tawfik 

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