Subject: Fatal Report - Feb 13-16
From: Apoorv Joshi <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Wed, 19 Feb 2020 21:08:56 -0700 (MST)

Hi Seeta, 

Below are the tickets and agent name along with reason for Fatal: 

462248 - Nikhil Bishnoi - Agent advised customer that he will be escalating his issue but no escalation on the case. (i) Correct & full/complete resolution to Customer query 
(ii) Single/Multiple Queries addressed 

463811 - Nikhil Bishnoi - Agent has set the wrong ACW code for the ticket. Issue is regarding App/Website and the ACW's are Pre Order. 

Regards, 
Apoorv