Subject: Re: Delivery Delay - 6462859210, 6462927325 and 6462920790
From: Apoorv Joshi <[email-masked]>
To: Abhishek Bargaonkar <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Tue, 18 Feb 2020 18:04:54 -0700 (MST)

Abhsihek, 

please check the same with customer and close case. 

Regards, 
Apoorv 

From: "Muhammad Saad" <[email-masked]> 
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, "aessam" <[email-masked]>, "Maheen Wahid" <[email-masked]>, "Rehan Alam" <[email-masked]>, "support" <[email-masked]>, "priyanka" <[email-masked]>, "Priyanka Rajkumar" <[email-masked]>, "Rami Alhendi" <[email-masked]>, "Mirza Muhammad" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Abhishek Bargaonkar" <[email-masked]> 
Sent: Tuesday, February 18, 2020 2:36:15 PM 
Subject: RE: Delivery Delay - 6462859210, 6462927325 and 6462920790 

Dear Mahmoud , 

Below 3 shipment are ODA (out delivery area ) , we get solution with consignee , he will come tomorrow to buraidah and take it . 

So tomorrow it will be deliverd 

Best regards 

Mohammed Saad 
Account Management 

M: +966593314890 
[ mailto:[email-masked] | [email-masked] ] 
[ http://shipa.com/logistics-for-business/shipa-delivery/ | shipa.com/delivery ] 

From: Mahmoud Emadeldin Mahmoud Elsayed [mailto: [ mailto:[email-masked] | [email-masked] ] ] 
Sent: Tuesday, February 18, 2020 8:30 AM 
To: aessam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Rehan Alam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Priyanka < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] ; Mirza Muhammad < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] 
Cc: Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Delivery Delay - 6462859210, 6462927325 and 6462920790 

[ mailto:[email-masked] | [email-masked] ] . [ mailto:[email-masked] | [email-masked] ] . 

From: Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, February 18, 2020 9:28 AM 
To: aessam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Rehan Alam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Priyanka < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] 
Cc: Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Delivery Delay - 6462859210, 6462927325 and 6462920790 

Dears Shipa tea, 

Please check and arrange delivery for below mention AWBs urgently . 

S000482060673 

S000484683695 

S000483787039 

Mahmoud 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 17, 2020 11:58 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; aessam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Delivery Delay - 6462859210, 6462927325 and 6462920790 

External email sender, please take precaution. 

Hi Team, 

Kindly assist in closing the below case. Shipa mentioned they will arrange a delivery as requested however, since Feb 1, 2020 no attempt has been made on the following: S000482060673, S000484683695 and S000483787039 

Please advise further. Thank you for your help! 

Regards, 

Apoorv 

From: "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 17, 2020 9:05:01 PM 
Subject: Re: Delivery Delay - 6462859210, 6462927325 and 6462920790 

Hi Team, 

Below mentioned orders haven't been delivered yet. 

Kindly look into this as customer is emailing us daily for an update. 

Thank you for your Help! 

Regards, 
Abhishek Borgaonkar 

From: "Shipa Delivery Support ( [ mailto:[email-masked] | [email-masked] ] )" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, [ mailto:[email-masked] | [email-masked] ] 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "abhishek bargaonkar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, February 16, 2020 10:11:01 PM 
Subject: RE: Delivery Delay - 6462859210, 6462927325 and 6462920790 

Dear Team, 

Well noted, we'll do our best to arrange it as requested. 

Best Regards, 

Mohammad Al-Majali 
Customer Care 
[ https://www.shipa.com/ ] 
M: 800 SHIPA 
[ https://www.shipa.com/ | www.shipa.com ] 

From: CST000000006 Shipa Customer Customer < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 16/2/2020 6:39 PM GMT+04:00 
To: [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] 
Cc: [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] 
Subject: Delivery Delay - 6462859210, 6462927325 and 6462920790 

Hi Team, 

AWB: S000482060673, S000484683695 and S000483787039 

Kindly advise on the mentioned AWB's as to why the following packages have not been delivered yet. Please find updated contact numbers below for this customer and arrange a delivery with the customer on priority. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 16 February, 2020 16:10:15 
Subject: Late Delivery(6462859210, 6462927325 and 6462920790) 

Hi Team, 

Problem Statement: Late Delivery 

Order Date : Jan 27, 2020 

Order ID: 6462859210, 6462927325 and 6462920790 

Tracking ID: S000482060673, S000484683695 and S000483787039 

Assistance Required: Need Urgent Delivery and Customer can be contacted on these numbers 0507456152 and 0502179453. 

Issue Description: The order was shipped from our side on Jan 28. 2020. However, till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis. 

We have escalated it thrice to the Shipa team and also provided the the customer's alternate number twice still these orders have been not delivered 

Regards, 

Abhishek Borgaonkar 

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