Subject: Re: Late Shipping // 6463635532
From: Apoorv Joshi <[email-masked]>
To: M Ataullah <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 18 Feb 2020 18:02:34 -0700 (MST)

Ataullah, 

This case is already escalated on zimbra. Please check similar cases before escalating again. Also, the remaining items are RTO as per the team as the customer did not respond to courier calls. Kindly tell this to the customer and close the case. 

Regards, 
Apoorv 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, February 18, 2020 1:13:06 PM 
Subject: Late Shipping // 6463635532 

Hi Team, 

Problem Statement: Late Shipping 

Order Date: 02-Feb-2020 

Order ID: 6463635532 
Tracking ID: 646363553222999991 
Assistance Required: Need Urgent Delivery 

Issue Description: The customer placed an order on ​ 02-Feb-2020 , and till now she has not received the order. As per the hybris, the order status is ready to be shipped. 

Customer is chasing us for his order so we request you to expedite the delivery, 

Regards, 
​Syed Ataullah