Subject: Fwd: WWD Return - 6464769295
From: Apoorv Joshi <[email-masked]>
To: M Ataullah <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 18 Feb 2020 17:29:04 -0700 (MST)

Ataullah, 

Please tell the customer that someone from our team will be in touch with them to collect the item. 

Regards, 
Apoorv 

From: "bsj nf" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "IranBudhathoki" <[email-masked]>, "Hcwh Yanbu" <[email-masked]> 
Cc: "sachin maheshwari" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Moosa Yusuf" <[email-masked]>, "navaz nt" <[email-masked]>, "Mohammed Shahwaz Ahmed" <[email-masked]>, "Umapathi Venkatachalam" <[email-masked]> 
Sent: Tuesday, February 18, 2020 9:20:06 AM 
Subject: WWD Return - 6464769295 

Hi 

[ mailto:[email-masked] | @Hcwh Yanbu ] -Mubarak 

Please check the below order customer want to item return. So Kindly arrange on nearest date for a collection with the customer. Once you return collection done please update our support team. 

Best Regards, 

HARUN 

Babyshop GDMS Operation 

Jeddah-2113 

Mob-0544358297 

From: Apoorv Joshi 
Sent: Tuesday, February 18, 2020 4:05 AM 
To: Bsj Nf <[email-masked]>; IranBudhathoki <[email-masked]> 
Cc: Sachin Maheshwari <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: WWD Return - 6464769295 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 6464769295 

Item ID: 162124512 - - Joie Tourist Baby Stroller 

Customer is complaining that she does not like the item and it is unsafe for her baby. The item is still in unused and packed condition. Kindly arrange for a collection with the customer. 

Thank you for your help! 

Regards, 

Apoorv 

From: "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 17, 2020 7:46:22 AM 
Subject: WWD item is not like expected// 6464769295 

​​ 

Hi Team, 

Problem Statement: ​ WWD item is not like expected, 

Order Date: 09-Feb-2020 

Order ID: 6464769295 

Tracking ID: 00000080006257934 

Item id 162124512 , 

Delivery Date; Feb 12, 2020 

Assistance Required: Need to approval for return and refund, 

Issue Description: The customer is complaining that the item is not like was expected and was written in the description, and not safe for the baby, 

​The item is not used, kindly assist us ASAP, 

Thanks & Regards, 

Syed Ataullah 

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