Subject: Re: Creation user request and user access request
From: Manish Kumar <[email-masked]>
To: malik ismail <[email-masked]>, Mohamed Mahmoud <[email-masked]>, jessie caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, deeksha <[email-masked]>, Rohan Panwar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Tue, 18 Apr 2023 00:50:24 -0700 (MST)

Dear Team, 

Please check if we can get the below access urgently so that agents can start working on tickets and chats. 

Thank you for your help. 

Regards, 
Manish 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "malik ismail" <[email-masked]>, "Mohamed Mahmoud" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "deeksha" <[email-masked]>, "Rohan Panwar" <[email-masked]> 
Sent: Monday, April 17, 2023 3:34:41 PM 
Subject: Creation user request and user access request 

Hi Team, 

Kindly create Freshdesk & Freshchat credentials for the below: 

1. [email-masked] - Livesalesman, KW HC Livesalesman, Escalations DXBteam, UAE WH Escalations, KW WH Escalations, BH WH Escalations, EG WH Escalations, Qatar WH Escalations, Oman WH Escalations 

Role - Beginner 
Group Access - GCC & EG Chat Team Arabic, GCC & EG Chat Team, Whatsapp and Whatsapp Arabic 

2. [email-masked] - Livesalesman, KW HC Livesalesman, Escalations DXBteam, UAE WH Escalations, KW WH Escalations, BH WH Escalations, EG WH Escalations, Qatar WH Escalations, Oman WH Escalations 

Role - Beginner 
Group Access - GCC & EG Chat Team Arabic, GCC & EG Chat Team, Whatsapp and Whatsapp Arabic 

3. [email-masked] - LSM KSA Call Centre, KSA WH Escalations, Escalations DXBteam 

4. [email-masked] - LSM KSA Call Centre, KSA WH Escalations, Escalations DXBteam 

5. [email-masked] - Chat access only 

Role - Beginner 
Group Access - GCC & EG Chat Team Arabic, GCC & EG Chat Team, Whatsapp and Whatsapp Arabic 

6. KW WH Escalations, KW HC Livesalesman & HC KW Escalations access for - [email-masked], [email-masked], [email-masked], [email-masked] 

Regards, 
Nikhil. 

From: "Manish Kumar" <[email-masked]> 
To: "Malik Ismail" <[email-masked]>, "Mohamed Mahmoud" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 16 April, 2023 15:28:36 
Subject: Creation and disabling user request 

Hi Mahmoud / Malik, 

Please help us to create a chat account for below user. 

Name - Alhamzi Mohammed 
Email id - [email-masked] 

Role - Beginner 
Group Access - GCC & EG Chat Team Arabic, GCC & EG Chat Team, Whatsapp and Whatsapp Arabic 

Also, Kindly assist to disable the following user credentials for freshdesk, freshchat, jira, hybris- 

1. [email-masked] 
2. [email-masked] 

Thank you for your help. 

Regards, 
Manish