Subject: Re: RGCC chat
From: Apoorv Joshi <[email-masked]>
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>, Manish Kumar <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, malik ismail <[email-masked]>
Date: Tue, 28 Mar 2023 23:45:15 -0700 (MST)

Hi Mahmoud, 

I have checked this already and we will make sure the chats does not go pending like this. Nikhil and Manish will ensure that they keep an eye on it and if the flow becomes high, they will put more agents there. 

Apologies for this. 

Regards, 
Apoorv 

From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]> 
To: "deeksha" <[email-masked]>, "saurabh" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Mustehsan Siddiqui" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Wednesday, March 29, 2023 11:04:55 AM 
Subject: RE: RGCC chat 

Hi All, 

Kindly check below pending chat 

From: Deeksha Dadu <[email-masked]> 
Sent: Thursday, March 23, 2023 2:56 PM 
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Saurabh Dadu <[email-masked]>; [email-masked]; Manish Kumar <[email-masked]> 
Cc: Mustehsan Siddiqui <[email-masked]>; Malik Ismail <[email-masked]> 
Subject: Re: RGCC chat 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi, 

Checking this right away. 

Regards, 

Deeksha 

From: Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, March 23, 2023 4:22 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RGCC chat 

Hi team, 

Please check only one agent avail on chat!! 

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