Subject: Refund Not Processed
From: Ibrahim Rayia <[email-masked]>
To: Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Mon, 20 Mar 2023 02:19:40 -0700 (MST)

Problem Statement: Refund Not Processed 

cx ID: [email-masked] / [email-masked] 

Issue Description: cx claims that an amount of AED 122 was detected of her account on Jan 14 2023 but in our database there was no transaction. 

The cx provided the bank statement (attached).