Subject: Re: LSM Automation Report - 1st march to 8th March
From: Rohan Panwar <[email-masked]>
To: saurabh <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, deeksha <[email-masked]>
Date: Thu, 9 Mar 2023 05:44:13 -0700 (MST)

Hi sir, 

I will check and Update 

Thanks, 
Rohan 

From: "saurabh" <[email-masked]> 
To: "Rohan Panwar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Thursday, March 9, 2023 5:22:55 PM 
Subject: Re: LSM Automation Report - 1st march to 8th March 

Dear Rohan, 

Please can you give me a further breakdown of DSAT Scenarios to subscenarios which are driving DSAT 

	Returns and Refund 	29 	86 	34% 							
	LMG 	22 	52 	42% 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Rohan Panwar <[email-masked]> 
Sent: Thursday, March 9, 2023 5:05 PM 
To: Saurabh Dadu <[email-masked]>; Apoorv Joshi <[email-masked]> 
Cc: Deeksha Dadu <[email-masked]> 
Subject: LSM Automation Report - 1st march to 8th March 
Hi Sir, 

Given below is the LSM Automation report for 1st to 8th March 

	Summary - March 	Total Tickets done 	CSAT % 	FCR% 		Avg Tickets per day 
		4043 		56% 		33% 		505 	

	Handled Automation tickets by agent 										
											
	Ticket 	Date 									
	Agents 	01-Mar-23 	02-Mar-23 	03-Mar-23 	04-Mar-23 	05-Mar-23 	06-Mar-23 	07-Mar-23 	08-Mar-23 	Grand Total 	
	Anas Saeed 	55 	88 	21 	67 	99 	124 	50 	105 	609 	
	Aseel Qiad 	150 	106 	168 	109 		82 	78 	56 	749 	
	Marah Bishany 	93 	29 	22 	29 	142 	10 	2 		327 	
	Mohammed yahya 	39 	145 	103 	15 	139 	128 	144 	120 	833 	
	Zaid Ahmad 	60 	22 	52 		95 	73 	75 		377 	
	Zeina Sheban 	85 	76 	116 	159 		120 	114 	110 	780 	
	Grand Total 	482 	466 	482 	379 	475 	537 	463 	391 	3675 	
	% of others 										
											
	Others % 	Date 									
	Agents 	01-Mar-23 	02-Mar-23 	03-Mar-23 	04-Mar-23 	05-Mar-23 	06-Mar-23 	07-Mar-23 	08-Mar-23 		
	Anas Saeed 	22% 	11% 	10% 	16% 	18% 	23% 	14% 	21% 		
	Aseel Qiad 	17% 	15% 	10% 	17% 		11% 	15% 			
	Marah Bishany 	8% 		5% 		4% 					
	Mohammed yahya 	33% 	25% 	13% 	33% 	22% 	23% 	16% 	18% 		
	Zaid Ahmad 	2% 		2% 		6% 	1% 	8% 			
	Zeina Sheban 	9% 	9% 	16% 	8% 		10% 	18% 	15% 		
	FCR % 										
											
	FCR% 	Date 									
	Agents 	01-Mar-23 	02-Mar-23 	03-Mar-23 	04-Mar-23 	05-Mar-23 	06-Mar-23 	07-Mar-23 	08-Mar-23 		
	Anas Saeed 		41% 	29% 	55% 	55% 	48% 	36% 	36% 		
	Aseel Qiad 		25% 	36% 	29% 		29% 	17% 	4% 		
	Marah Bishany 		38% 	9% 		47% 	30% 				
	Mohammed yahya 		19% 	53% 	53% 	51% 	52% 	45% 	49% 		
	Zaid Ahmad 		36% 	21% 		26% 	10% 	24% 			
	Zeina Sheban 		37% 	48% 	44% 		49% 	32% 	38% 		
	CSAT % 										
											
	CSAT% 	Date 									
	Agents 	01-Mar-23 	02-Mar-23 	03-Mar-23 	04-Mar-23 	05-Mar-23 	06-Mar-23 	07-Mar-23 	08-Mar-23 		
	Anas Saeed 	33% 	40% 	100% 	67% 	62% 	70% 	80% 	50% 		
	Aseel Qiad 	60% 	80% 	78% 	80% 		67% 	50% 			
	Marah Bishany 	86% 	50% 	60% 	50% 	40% 	100% 				
	Mohammed yahya 		50% 	40% 		100% 	73% 	36% 	20% 		
	Zaid Ahmad 	50% 	100% 	29% 		42% 	67% 	43% 			
	Zeina Sheban 	71% 	33% 	71% 	38% 		40% 	44% 	83% 		

											
	DSAT Scenario wise (Last week) 										
											
	Scenario 	Extremely dissatisfied 	Rated Tickets 	DSAT % 							
	Returns and Refund 	29 	86 	34% 							
	LMG 	22 	52 	42% 							
	Click & Collect 	9 	42 	21% 							
	Delivery Related Within TAT 	6 	24 	25% 							
	Cancellation 	6 	21 	29% 							
	Wrong Item Delivered 	7 	15 	47% 							
	Nil Pick 	6 	8 	75% 							
	Shukran 	2 	7 	29% 							
	Forgot Password 	3 	7 	43% 							
	Other 	3 	7 	43% 							
	Damaged Delivery 	3 	7 	43% 							
	Delivery Related Outside TAT 	4 	6 	67% 							
	Change Address or Phone Number 	1 	5 	20% 							
	Order Not Found 	1 	5 	20% 							

Thanks, 
Rohan