Subject: Re: LSM Automation Report - 1st march to 8th March
From: Saurabh Dadu <[email-masked]>
To: Rohan Panwar <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Thu, 9 Mar 2023 11:52:55 +0000

Dear Rohan,

Please can you give me a further breakdown of DSAT Scenarios to subscenarios which are driving DSAT

Returns and Refund      29      86      34%
LMG     22      52      42%

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Rohan Panwar <[email-masked]>
Sent: Thursday, March 9, 2023 5:05 PM
To: Saurabh Dadu <[email-masked]>; Apoorv Joshi <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Subject: LSM Automation Report - 1st march to 8th March

Hi Sir,

Given below is the LSM Automation report for 1st to 8th March

Summary - March Total Tickets done      CSAT %  FCR%            Avg Tickets per day
        4043            56%             33%             505

Handled Automation tickets by agent

Ticket  Date
Agents  01-Mar-23       02-Mar-23       03-Mar-23       04-Mar-23       05-Mar-23       06-Mar-23       07-Mar-23       08-Mar-23       Grand Total
Anas Saeed      55      88      21      67      99      124     50      105     609
Aseel Qiad      150     106     168     109             82      78      56      749
Marah Bishany   93      29      22      29      142     10      2               327
Mohammed yahya  39      145     103     15      139     128     144     120     833
Zaid Ahmad      60      22      52              95      73      75              377
Zeina Sheban    85      76      116     159             120     114     110     780
Grand Total     482     466     482     379     475     537     463     391     3675
% of others

Others %        Date
Agents  01-Mar-23       02-Mar-23       03-Mar-23       04-Mar-23       05-Mar-23       06-Mar-23       07-Mar-23       08-Mar-23
Anas Saeed      22%     11%     10%     16%     18%     23%     14%     21%
Aseel Qiad      17%     15%     10%     17%             11%     15%
Marah Bishany   8%              5%              4%
Mohammed yahya  33%     25%     13%     33%     22%     23%     16%     18%
Zaid Ahmad      2%              2%              6%      1%      8%
Zeina Sheban    9%      9%      16%     8%              10%     18%     15%
FCR %

FCR%    Date
Agents  01-Mar-23       02-Mar-23       03-Mar-23       04-Mar-23       05-Mar-23       06-Mar-23       07-Mar-23       08-Mar-23
Anas Saeed              41%     29%     55%     55%     48%     36%     36%
Aseel Qiad              25%     36%     29%             29%     17%     4%
Marah Bishany           38%     9%              47%     30%
Mohammed yahya          19%     53%     53%     51%     52%     45%     49%
Zaid Ahmad              36%     21%             26%     10%     24%
Zeina Sheban            37%     48%     44%             49%     32%     38%
CSAT %

CSAT%   Date
Agents  01-Mar-23       02-Mar-23       03-Mar-23       04-Mar-23       05-Mar-23       06-Mar-23       07-Mar-23       08-Mar-23
Anas Saeed      33%     40%     100%    67%     62%     70%     80%     50%
Aseel Qiad      60%     80%     78%     80%             67%     50%
Marah Bishany   86%     50%     60%     50%     40%     100%
Mohammed yahya          50%     40%             100%    73%     36%     20%
Zaid Ahmad      50%     100%    29%             42%     67%     43%
Zeina Sheban    71%     33%     71%     38%             40%     44%     83%

DSAT Scenario wise (Last week)

Scenario        Extremely dissatisfied  Rated Tickets   DSAT %
Returns and Refund      29      86      34%
LMG     22      52      42%
Click & Collect 9       42      21%
Delivery Related Within TAT     6       24      25%
Cancellation    6       21      29%
Wrong Item Delivered    7       15      47%
Nil Pick        6       8       75%
Shukran 2       7       29%
Forgot Password 3       7       43%
Other   3       7       43%
Damaged Delivery        3       7       43%
Delivery Related Outside TAT    4       6       67%
Change Address or Phone Number  1       5       20%
Order Not Found 1       5       20%

Thanks,
Rohan