Subject: RE: Shukran gift card process
From: Nashwa Elshafey <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Bidipta Dutta <[email-masked]>, Manish Kumar <[email-masked]>, Safa Mursel <[email-masked]>, deeksha <[email-masked]>, Saurabh <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Thu, 9 Mar 2023 10:25:25 +0000

And what about the response that has been sent to the customer

From: Nikhil Bishnoi <[email-masked]>
Sent: Thursday, March 9, 2023 2:20 PM
To: Nashwa Elshafey <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Bidipta Dutta <[email-masked]>; Manish Kumar <[email-masked]>; Safa Mursel <[email-masked]>; deeksha <[email-masked]>; Saurabh <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Mustehsan Siddiqui <[email-masked]>
Subject: Re: Shukran gift card process

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Nashwa,

We are getting this rectified now. Apoorv has updated the properties.

We are also notifying the team to fill in the properties correctly.

Regards,
Nikhil.
________________________________
From: "Nashwa Elshafey" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Bidipta Dutta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Safa Mursel" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>, "Saurabh" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>, "Mustehsan Siddiqui" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 9 March, 2023 15:29:37
Subject: RE: Shukran gift card process

Dear team,

As we already shared the SGC process document to be followed , Could you please advise about the below ticket response :
5816434,Also the tagging should be as below : not promotions and voucher.

Please rectify the error and send the customer the correct steps for the redemption and let us know so we can contact the customer for confirmation.
Thanks,
Nashwa

-----Original Appointment-----
From: Nashwa Elshafey
Sent: Monday, February 20, 2023 2:05 PM
To: Apoorv Joshi; Bidipta Dutta; Manish Kumar; Safa Mursel; Nikhil Bishnoi; Deeksha Dadu
Cc: Mohd Imran; Malik Ismail
Subject: Shukran gift card process
When: Tuesday, February 21, 2023 12:30 PM-1:30 PM (UTC+04:00) Abu Dhabi, Muscat.
Where: Microsoft Teams Meeting

Dear team,

As a part of improving agents knowledge about the product and process, we need to have a quick discussion about Shukran gift card & how we can cascade it across the team.

Attached is the document for your review.

[Shape    Description automatically generated with medium confidence]
Thanks,
Nashwa ElShafey
Trainer – Customer Service
+971 55 292 3275
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

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