Subject: Re: KSA merging tickets.
From: Apoorv Joshi <[email-masked]>
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: deeksha <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Nashwa Elshafey <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>
Date: Wed, 8 Mar 2023 04:59:41 -0700 (MST)

Hi Mahmoud, 

Thank you for your email. 

I will update the team on this, we will make sure that agents when merging update both cases group to the ksa group before they merge. 

Regards, 
Apoorv 

From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Mustehsan Siddiqui" <[email-masked]>, "Nashwa Elshafey" <[email-masked]>, "Mohd Imran" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Wednesday, March 8, 2023 5:19:16 PM 
Subject: KSA merging tickets. 

Hi All, 

Please guide the agents, whenever they are merging any KSA tickets to primary KSA tickets. 

The secondary tickets should be closed in KSA group too, for better reporting resolution. 

For example: 5808943 

Thanks 
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