Subject: RE: Ticket Assigned - Delivery
From: Mohammad Shababe Quamar <[email-masked]>
To: Jessie Caparas <[email-masked]>, Murugapandian Mani <[email-masked]>, Faraz Lohani <[email-masked]>, Arunava Mitra <[email-masked]>, Asick Kadher <[email-masked]>, Bharathi Kumar <[email-masked]>, Abdul Safurullah <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 8 Mar 2023 11:52:13 +0000

Hi @Abdul Safurullah<mailto:[email-masked]> Can you please update the current status of below complaint.

Thanks & Regards,
 [Shape  Description automatically generated with medium confidence]
Shababe Quamar
[[email-masked]]
+971 4 517 4278
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Jessie Caparas <[email-masked]>
Sent: Friday, December 16, 2022 3:12 PM
To: Murugapandian Mani <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Faraz Lohani <[email-masked]>; [email-masked]; Arunava Mitra <[email-masked]>; Asick Kadher <[email-masked]>; Bharathi Kumar <[email-masked]>; Abdul Safurullah <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Subject: RE: Ticket Assigned - Delivery
Importance: High

Hi @Murugapandian Mani<mailto:[email-masked]>

Pls do another call back.

[A picture containing text, clipart  Description automatically generated]

Jessie Caparas
Team Leader
+971 4 5172087
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 15, 2022 12:56 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>; Asick Kadher <[email-masked]<mailto:[email-masked]>>; Bharathi Kumar <[email-masked]<mailto:[email-masked]>>; Abdul Safurullah <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Delivery

Dear Shababe

Still, we are not able to reach the customer, can you pls try from your end to update back.

Regards/Mani

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 12, 2022 11:56 AM
To: Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>; Asick Kadher <[email-masked]<mailto:[email-masked]>>; Bharathi Kumar <[email-masked]<mailto:[email-masked]>>; Abdul Safurullah <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Delivery
Importance: High

Hi @Murugapandian Mani<mailto:[email-masked]>

Since customer is calling us back again please try again until case is closed.

Let us know if any additional details is required from our side.

[A picture containing text, clipart  Description automatically generated]

Jessie Caparas
Team Leader
+971 4 5172087
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 10, 2022 3:24 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>; Asick Kadher <[email-masked]<mailto:[email-masked]>>; Bharathi Kumar <[email-masked]<mailto:[email-masked]>>; Abdul Safurullah <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Delivery

Dear Shababe

Pls refer the status updated in the ticket 4months before.

Regards/Mani
From: Mohammad Shababe Quamar [email-masked]<mailto:[email-masked]>
Sent: Wednesday, December 7, 2022 11:59 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>; Asick Kadher <[email-masked]<mailto:[email-masked]>>; Bharathi Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Delivery

Hi @Murugapandian Mani<mailto:[email-masked]> @Arunava Mitra<mailto:[email-masked]>

Reminder!!!!

Thanks & Regards,
 [Shape  Description automatically generated with medium confidence]
Shababe Quamar
[[email-masked]]
+971 4 517 4278
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 14, 2022 11:21 AM
To: Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>; Asick Kadher <[email-masked]<mailto:[email-masked]>>; Bharathi Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Delivery
Importance: High

@Arunava Mitra<mailto:[email-masked]>

Kindly update us once done.

[A picture containing text, clipart  Description automatically generated]

Jessie Caparas
Team Leader
+971 4 5172087
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 13, 2022 8:31 AM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>; Asick Kadher <[email-masked]<mailto:[email-masked]>>; Bharathi Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Delivery

Dear Arun/Vinodh

Kindly speak to the customer to solve the complaint.

Regards/Mani

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 12, 2022 4:04 PM
To: [email-masked]<mailto:[email-masked]>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Delivery

Hi @Arunava Mitra<mailto:[email-masked]> @Murugapandian Mani<mailto:[email-masked]>,

2nd reminder.

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 31, 2022 1:05 PM
To: [email-masked]<mailto:[email-masked]>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Delivery

Hi @Arunava Mitra<mailto:[email-masked]> @Murugapandian Mani<mailto:[email-masked]>,

Reminder.

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 21, 2022 3:57 PM
To: [email-masked]<mailto:[email-masked]>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Delivery

Hi @Murugapandian Mani<mailto:[email-masked]> @Arunava Mitra<mailto:[email-masked]>,

Please contact the customer with the below issue ASAP.

Order ID: 8172783620
Tracking ID: 18945388172783620
Item ID: 162641890 - - Brenda 2-Seater Fabric Recliner

From: Home Centre UAE <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 21, 2022 3:52 PM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Subject: Ticket Assigned - Delivery

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Faraz Lohani,

A new ticket has been assigned to you. Please follow the link below to view the ticket.

Delivery
Hi Team,

Problem Statement:  WWD DAMAGED ITEM,No response on child ticket
Order Date : Jun 3, 2022
Order ID: 8172783620
Tracking ID: 18945388172783620
Item ID: 162641890 - - Brenda 2-Seater Fabric Recliner
Assistance Required: Damaged Item Received
Issue Description: Customer emailed us informing that he/she received the item on 23/10/19 but the item which they received is damaged, customer also provided us the picture of damaged item.
Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.

Regards,
Tawfik.

https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4573783

4573783:1125156
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