Subject: Re: FD and FC User Creation Request
From: Saurabh Dadu <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Date: Wed, 8 Mar 2023 08:38:41 +0000

Send

Get Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, March 8, 2023 1:56:45 PM
To: Saurabh Dadu <[email-masked]>
Subject: Fwd: FD and FC User Creation Request

Hi Sir,

Please check the attached and advise if it is okay to send the file like this. Also, sir you told me yesterday to add Sara as support staff. But I do not have her email or full name, do i need to add her to this list.

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]>
To: "Apoorv Joshi" <[email-masked]>
Cc: "malik ismail" <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, "gaurav yadav" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Anamika Gupta" <[email-masked]>, "deeksha" <[email-masked]>
Sent: Wednesday, March 8, 2023 12:26:42 PM
Subject: RE: FD and FC User Creation Request

Hi @Apoorv Joshi<mailto:[email-masked]>

What I need to know is that which agent belongs to LSM or Ithraa.

[A picture containing text, clipart    Description automatically generated]

Jessie Caparas

Team Leader

+971 4 5172087

Landmark Group HQ, Marina, Dubai, UAE.

www.landmark.digital<http://www.landmark.digital/>

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, March 7, 2023 6:28 PM
To: Jessie Caparas <[email-masked]>
Cc: Malik Ismail <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; gaurav yadav <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Anamika Gupta <[email-masked]>; deeksha <[email-masked]>
Subject: Re: FD and FC User Creation Request

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Jessie,

The list of agents I have shared in the excel file contains two fields - Current Agents and New Agents:

Current agents is the list of all the agents including support and QA and agents working on cases/chats.

New agents contains all the new agents which we are currently in training with or have finished their training. It also mentions that for which of the new agents we have already received the Fresdesk/Freshchat credentials and for which we still require them.

Hope this clarifies.

Regards,

Apoorv

________________________________

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>, "gaurav yadav" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Anamika Gupta" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 7, 2023 5:50:11 PM
Subject: RE: FD and FC User Creation Request

Hi @Apoorv Joshi<mailto:[email-masked]>

What about the agents in the excel sheet you shared?

[A picture containing text, clipart    Description automatically generated]

Jessie Caparas

Team Leader

+971 4 5172087

Landmark Group HQ, Marina, Dubai, UAE.

www.landmark.digital<http://www.landmark.digital/>

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 7, 2023 4:16 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; gaurav yadav <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Anamika Gupta <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>
Subject: Re: FD and FC User Creation Request

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Jessie,

Please find below the list of support staff:

Nikhil - UAE

Manish - UAE

Anamika - QA for English

Safa - QA for Arabic

Apoorv - KSA and India

Naif - KSA

Sara - KSA

Regards,

Apoorv

________________________________

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>, "gaurav yadav" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Anamika Gupta" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 7, 2023 4:57:05 PM
Subject: RE: FD and FC User Creation Request

Hi @Apoorv Joshi<mailto:[email-masked]>

May I know which agent is a support staff for RGCC & which agent is for KSA?

[A picture containing text, clipart    Description automatically generated]

Jessie Caparas

Team Leader

+971 4 5172087

Landmark Group HQ, Marina, Dubai, UAE.

www.landmark.digital<http://www.landmark.digital/>

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 7, 2023 2:36 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; gaurav yadav <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Anamika Gupta <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>
Subject: Re: FD and FC User Creation Request

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Jessie,

Kindly find attached the requested data.

Please advise us on the same. Thank you for your help.

Regards,

Apoorv

________________________________

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>
Cc: "gaurav yadav" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Anamika Gupta" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 7, 2023 1:59:58 PM
Subject: RE: FD and FC User Creation Request

Hi @Apoorv Joshi<mailto:[email-masked]>

Please update on the below.

[A picture containing text, clipart    Description automatically generated]

Jessie Caparas

Team Leader

+971 4 5172087

Landmark Group HQ, Marina, Dubai, UAE.

www.landmark.digital<http://www.landmark.digital/>

From: Jessie Caparas
Sent: Monday, March 6, 2023 3:39 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Cc: gaurav yadav <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Anamika Gupta <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>
Subject: RE: FD and FC User Creation Request
Importance: High

Hi @Apoorv Joshi<mailto:[email-masked]>

Can you please check how many full time and occasional users we have at the moment and share the list with us.

Can you confirm if the below users are going to be occasional users or full time?

[A picture containing text, clipart    Description automatically generated]

Jessie Caparas

Team Leader

+971 4 5172087

Landmark Group HQ, Marina, Dubai, UAE.

www.landmark.digital<http://www.landmark.digital/>

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 6, 2023 3:07 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Cc: gaurav yadav <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Anamika Gupta <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>
Subject: FD and FC User Creation Request

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Team,

Please get the Freshdesk and Freshchat Ids created for the below users:

Ram Kumar - [email-masked]<mailto:[email-masked]>

Prachi Sharma - [email-masked]<mailto:[email-masked]>

Sandeep Yadav- [email-masked]<mailto:[email-masked]>

Riya Khatiyal - [email-masked]<mailto:[email-masked]>

Samradh Chauhan - [email-masked]<mailto:[email-masked]>

Ibrahim Rayia - [email-masked]<mailto:[email-masked]>

Role: Agent

Groups: Livesalesman, LSM Chats All, KW HC Livesalesman, KW Warehouse escalation, HC KW Escalation, UAE Warehouse escalation, EG Warehouse escalation, Oman Warehouse Escalation, Qatar Warehouse escalation, Escalation DXB Team, BH Warehouse escalation

Kindly also give access to view timeline on freshdesk as sometimes agents are unable to check older tickets under timeline for the same concern.

Regards,

Apoorv

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com