Subject: FD and FC User Creation Request
From: Apoorv Joshi <[email-masked]>
To: malik ismail <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: gaurav yadav <[email-masked]>, Jessie Caparas <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Anamika Gupta <[email-masked]>, deeksha <[email-masked]>
Date: Mon, 6 Mar 2023 04:07:24 -0700 (MST)

Hi Team, 

Please get the Freshdesk and Freshchat Ids created for the below users: 

Ram Kumar - [email-masked] 

Prachi Sharma - [email-masked] 

Sandeep Yadav- [email-masked] 

Riya Khatiyal - [email-masked] 

Samradh Chauhan - [email-masked] 

Ibrahim Rayia - [email-masked] 
Role: Agent 
Groups: Livesalesman, LSM Chats All, KW HC Livesalesman, KW Warehouse escalation, HC KW Escalation, UAE Warehouse escalation, EG Warehouse escalation, Oman Warehouse Escalation, Qatar Warehouse escalation, Escalation DXB Team, BH Warehouse escalation 

Kindly also give access to view timeline on freshdesk as sometimes agents are unable to check older tickets under timeline for the same concern. 

Regards, 
Apoorv