Subject: Re: Benefit transfer: order id 7389667782
From: Manish Kumar <[email-masked]>
To: Merchant Back Offices <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Payment Gateway Team <[email-masked]>, Mohmed Ghadiyali <[email-masked]>, escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, "Mohd. Elbadri" <[email-masked]>, malik ismail <[email-masked]>, "Zeeshan Mohammad, TCS" <[email-masked]>, Ajith Palakandy <[email-masked]>
Date: Wed, 1 Mar 2023 07:35:27 -0700 (MST)

Dear Ahmed, 

Kindly advise us if there is any further updates on the below request. 

Thank you for your help. 

Regards, 
Manish 

From: "Merchant Back Offices" <[email-masked]> 
To: "Nikhil Bishnoi" <[email-masked]>, "Merchant Back Offices" <[email-masked]>, "Payment Gateway Team" <[email-masked]> 
Cc: "Mohmed Ghadiyali" <[email-masked]>, "Payment Gateway Team" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohd. Elbadri" <[email-masked]>, "Manish Kumar" <[email-masked]>, "malik ismail" <[email-masked]>, "Zeeshan Mohammad, TCS" <[email-masked]>, "Ajith Palakandy" <[email-masked]> 
Sent: Sunday, February 19, 2023 11:00:40 AM 
Subject: RE: Benefit transfer: order id 7389667782 

Hi Dear, 

Will check with our payments team and revert back at earliest. 

Regards. 

	

Ahmed Saadi 

Merchant Back Office Administrator - Business Support, 
+973 17117272 17211465 +973 17117117 
[ mailto:[email-masked] | [email-masked] ] [ http://www.credimax.com.bh/ | www.credimax.com.bh ] [ https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ ] [ https://www.facebook.com/credimaxbscbh ] [ https://www.instagram.com/credimax.b.s.c/?hl=en ] 

CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain 

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain 

From: Nikhil Bishnoi [mailto:[email-masked]] 
Sent: Thursday, February 16, 2023 1:44 PM 
To: Merchant Back Offices <[email-masked]>; Payment Gateway Team <[email-masked]> 
Cc: Mohmed Ghadiyali <[email-masked]>; Payment Gateway Team <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Elbadri <[email-masked]>; Manish Kumar <[email-masked]>; Malik Ismail <[email-masked]>; Zeeshan Mohammad, TCS <[email-masked]>; Ajith Palakandy <[email-masked]> 
Subject: Re: Benefit transfer: order id 7389667782 

Hi Team, 

The customer has come back to us and complaining that he has not received the refund yet. Kindly share with us the ARN/RRN for the transaction. 

Thank you for your help. 

Regards, 

Nikhil. 

From: "Merchant Back Offices" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohmed Ghadiyali" < [ mailto:[email-masked] | [email-masked] ] >, "Merchant Back Offices" < [ mailto:[email-masked] | [email-masked] ] >, "Payment gateway" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Escalations Dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Elbadri" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Zeeshan Mohammad, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Ajith Palakandy" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 8 November, 2022 16:33:21 
Subject: RE: Benefit transfer: order id 7389667782 

Good day, 

Thank you for contacting CrediMax, we acknowledge the receipt of your email. 

Action will be taken to refund the amount. 

Kindly note that the refund for the credit cards takes up to 5 working days & for the debit cards up to 10 working days depending on the issuer banks. 

Please do not hesitate to contact us again if you need any further assistance 

Regards, 

	

	

Mohammed Abdulla 

Merchant Back Office Administrator - Business Support, 
+973 17117272 17211465 +973 17117117 
[ mailto:[email-masked] | [email-masked] ] [ http://www.credimax.com.bh/ | www.credimax.com.bh ] [ https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ ] [ https://www.facebook.com/credimaxbscbh ] [ https://www.instagram.com/credimax.b.s.c/?hl=en ] 

CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain 

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain 

From: Mohmed Ghadiyali [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Tuesday, 8 November, 2022 11:43 AM 
To: Merchant Back Offices < [ mailto:[email-masked] | [email-masked] ] >; Payment Gateway Team < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mohd. Elbadri < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] >; Ajith Palakandy < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Benefit transfer: order id 7389667782 

Hi [ mailto:[email-masked] | 
@[email-masked] ] [ mailto:[email-masked] | 
@Payment Gateway Team ] 

Refund Amount BHD- 12.2 

	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

10/9/2022 23:03 	

'677950 	

'BENEFIT 	

'159305 	

1 - Purchase 	

'048 	

'12.2 	

'CAPTURED 	

'00 	

'7389667782 	

'202228277106771 	

'228219938667 	

'7 	

'84.255.184.151 	

'db9b11ea-73f8-483c-adb0-f42f9cd4d5b8 	

'BENEFIT 

Regards, 

Mohmed Ghadiyali 

From: Ajith Palakandy < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 8, 2022 9:54 AM 
To: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mohd. Elbadri < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Benefit transfer: order id 7389667782 

Pls proceed. 

From: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 8, 2022 9:13 AM 
To: Ajith Palakandy < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mohd. Elbadri < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Benefit transfer: order id 7389667782 

Hi [ mailto:[email-masked] | 
@Ajith Palakandy ] 

Please approve 

Regards, 

Mohmed Ghadiyali 

From: Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 8, 2022 8:24 AM 
To: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mohd. Elbadri < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Benefit transfer: order id 7389667782 

Dear Mohmed, 

Please find below benefit pay details and screenshot below. 

Please help to process 

Refund Amount BHD- 12.2 

	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

10/9/2022 23:03 	

'677950 	

'BENEFIT 	

'159305 	

1 - Purchase 	

'048 	

'12.2 	

'CAPTURED 	

'00 	

'7389667782 	

'202228277106771 	

'228219938667 	

'7 	

'84.255.184.151 	

'db9b11ea-73f8-483c-adb0-f42f9cd4d5b8 	

'BENEFIT 

Thanks & Regards, 

Zeeshan 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 7, 2022 4:57 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mohd. Elbadri < [ mailto:[email-masked] | [email-masked] ] >; Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] >; Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Benefit transfer: order id 7389667782 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Dear Malik, 

Kindly assist us to get an update on the below request. 

Thank you for your help. 

Regards, 

Manish 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohmed Ghadiyali" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Mohmed Ghadiyali" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd. Elbadri" < [ mailto:[email-masked] | [email-masked] ] >, "Zeeshan Mohammad, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, October 31, 2022 9:38:13 PM 
Subject: Re: Benefit transfer: order id 7389667782 

Dear Mohmed, 

Kindly assist us to get an update on the below request. 

Thank you for your help. 

Regards, 
Manish 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Zeeshan Mohammad, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Mohmed Ghadiyali" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd. Elbadri" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 26, 2022 9:29:54 PM 
Subject: Benefit transfer: order id 7389667782 

Hi Team, 

Kindly assist us in the below benefit transfer. 

Problem Statement: Refund Follow Up 

Case# 5036101 

Order id: 7389667782 

Order date: Oct 10, 2022 

Total amount: BHD12.20 

Payment method: BENEFIT 

Issue description: The customer wants the amount to be refunded to her bank account (BENEFIT), so we have raised the issue to the Jira team under this link ( [ https://landmark.atlassian.net/browse/REL-161364 | https://landmark.atlassian.net/browse/REL-161364 ] ) and they confirmed to us that the amount has been removed from the customer's My Credit, so please check and do the needful. 

Thanks for your help! 

Regards, 
Manish 

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