Subject: Re: [#5688792] - Returns
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 28 Feb 2023 02:10:34 -0700 (MST)

Hi Jessie, 

Apologies for this, I will check this with the agent who has done the incorrect escalation here as well as the unnecessary follow up and will give them a strict warning and recoaching on this. 

We will ensure this is not repeating. 

Thank you for your feedback and guidance on this. 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, February 28, 2023 1:43:57 PM 
Subject: FW: [#5688792] - Returns 

Team -why did we do another follow up and when the reply has already been shared by the team? 

Jessie Caparas 

Team Leader 

+971 4 5172087 

Landmark Group HQ, Marina, Dubai, UAE. 

[ http://www.landmark.digital/ | www.landmark.digital ] 

From: Ankkur Gupta <[email-masked]> 
Sent: Tuesday, February 28, 2023 10:12 AM 
To: Ravi Sankar Podiyattillam <[email-masked]>; Bsu Wml <[email-masked]>; support cen <[email-masked]>; Jessie Caparas <[email-masked]> 
Cc: Christopher Kumar <[email-masked]>; Bsu Wh Nursery <[email-masked]> 
Subject: RE: [#5688792] - Returns 

Hi [ mailto:[email-masked] | 
@Jessie Caparas ] , 

KSA team already reverted on this mail then why team is following up again & again that top with wrong territory. 

Mail attached for reference.. 

Regards, 
Ankur 

From: Ravi Sankar Podiyattillam < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 28 February 2023 9:02 AM 
To: Bsu Wml < [ mailto:[email-masked] | [email-masked] ] >; support cen < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Christopher Kumar < [ mailto:[email-masked] | [email-masked] ] >; Bsu Wh Nursery < [ mailto:[email-masked] | [email-masked] ] >; Ankkur Gupta < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#5688792] - Returns 

Dear Support team 

Pls noted that this order is not belong to UAE 

Thanks & Regards 

Ravisankar 

Landmark | FC Operations – Non Home | 

P.O. Box 17155 | Dubai, United Arab Emirates | 

Mobile : +97150 2422178 | 

E-mail: [ mailto:[email-masked] | [email-masked] ] | www.landmarkgroup.com | 

From: Bsu Wml < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, February 28, 2023 6:47 AM 
To: Ravi Sankar Podiyattillam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Christopher Kumar < [ mailto:[email-masked] | [email-masked] ] >; Bsu Wh Nursery < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: [#5688792] - Returns 

From: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 27, 2023 10:23 PM 
To: Ankkur Gupta < [ mailto:[email-masked] | [email-masked] ] >; Bsu Wml < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#5688792] - Returns 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Team, 

Do we have any update on this. 

Regards, 

Zaid Ahmad 

On Sat, 25 Feb at 3:34 AM , Centrepoint < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 

Gentle Remainder 
Problem Statement: Product maintenance. 

Order Date:10/11/2021 
Order ID:6365519271 
Tracking ID:101507810 

Assistance Required: The customer needs product maintenance 
Issue Description: The customer requests maintenance of the product (damage to the tires of the children's car) as shown in the picture provided to us, for your information, the product warranty has expire But the customer requests maintenance for a sum of money 
Kindly update us regarding CST issue. 

Regards, 
Aseel Qiad 

BQ_BEGIN

On Fri, 17 Feb at 1:50 AM , Centrepoint < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Reminder 

Hi Team, 

Problem Statement: Product maintenance. 

Order Date:10/11/2021 
Order ID:6365519271 
Tracking ID:101507810 

Assistance Required: The customer needs product maintenance 
Issue Description: The customer requests maintenance of the product (damage to the tires of the children's car) as shown in the picture provided to us, for your information, the product warranty has expire But the customer requests maintenance for a sum of money 
Kindly update us regarding CST issue. 

Regards, 

Amirh 

BQ_END

5688792:1125156 
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