Subject: RE: Double deduction against order id - 9412217815
From: Malik Ismail <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 26 Feb 2023 05:44:13 +0000

Hi Manish,

Request customer to provide us with card number (first Six Digits and Last Four Digits of the card only)

From: Manish Kumar <[email-masked]>
Sent: Saturday, February 25, 2023 5:57 PM
To: Malik Ismail <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Double deduction against order id - 9412217815

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Malik,

Please advise us if there is any further upate on the below request.

Thank you for your help.

Regards,
Manish

________________________________
From: "malik ismail" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 17, 2023 4:13:23 PM
Subject: RE: Double deduction against order id - 9412217815

Hi Nikhil,

Case already escalated to the bank. Will keep you posted.

Regards,
Malik
From: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 17, 2023 1:02 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Reshmaa KJ <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Reshmaa Jayaramakrishnan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Double deduction against order id - 9412217815

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Malik,

Please assist us with the below. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Reshmaa KJ" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Reshmaa Jayaramakrishnan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 11 February, 2023 13:15:48
Subject: Re: Double deduction against order id - 9412217815

Hi Malik,

Please assist us with the below. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Reshmaa Jayaramakrishnan" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Reshmaa KJ" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 10 February, 2023 11:37:46
Subject: Re: Double deduction against order id - 9412217815

Hi Malik,

We have tried refund for order 9412211129 but it is declined in payfort, please check with payfort team for this

Regards,
Reshmaa.

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 9 February 2023 at 4:46 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Reshmaa KJ <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Double deduction against order id - 9412217815
You don't often get email from [email-masked]<mailto:[email-masked]>. Learn why this is important<https://aka.ms/LearnAboutSenderIdentification>

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Malik,

Kindly assist us further on the below request.

Thank you for your help.

Regards,
Manish
________________________________
From: "malik ismail" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Reshmaa KJ" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 9, 2023 4:13:03 PM
Subject: RE: Double deduction against order id - 9412217815

Hi @Reshmaa KJ<mailto:[email-masked]>,

Can you please process refund for order ID 9412211129(AED 117) cancelled on Hybris.

Regards,
Malik

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 8, 2023 5:32 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Double deduction against order id - 9412217815

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Malik,

Kindly assist us on the below request.

Thank you for your help.

Regards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 3, 2023 8:02:08 PM
Subject: Double deduction against order id - 9412217815

Hi Team,

Please assist us with this double deduction complaint.

Order id: 9412217815
Order date: Jan 27, 2023
Total amount: AED117.00
Payment method: APPLE_PAY
Authorization code/number: 741919

Issue description: The customer said that the amount has been deducted twice, so please check and advise.

Thanks for your help!

Regards,
Nikhil.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com