Subject: Reply in Group: Livesalesman Team
From: Akshay Berry via Freshconnect <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Date: Thu, 23 Feb 2023 14:29:07 +0000 (UTC)

Hey Apoorv Joshi ,

Akshay Berry has replied to your message in this group.

Livesalesman Team

A

Apoorv Joshi

Customer wants to return wwd item because of color issue, he ordered it in grey color but received in white color. He is also complaining that there is no door on the item(it was not there from the beginning though) which is his reason to return. Should the agent have directly escalated to Ankur instead?

yes, return approval to be given by concept head only right? what will delivery team do in it

Akshay Berry

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