Subject: Fwd: D-sat Analysis (Auto-Resolve issue)
From: Anamika Gupta <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Date: Mon, 20 Feb 2023 03:24:54 -0700 (MST)

From: "Anamika Gupta" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]> 
Sent: Monday, February 20, 2023 3:52:22 PM 
Subject: D-sat Analysis (Auto-Resolve issue) 

Hi Apoorv, 

As discussed over the call today, below is the contribution of the tickets which are auto resolved in terms of the D-sats that we have recieved for the month of Feb: 

Issue type 	Contribution (week 1) 	Contribution (Week 2) 	Contribution (Week 3) 
Auto-Resolve (waiting on customer) 	12.50% 	14.17% 	8.05% 

In regards to the raw data, please refer to the excel below. 

https://docs.google.com/spreadsheets/d/1_aGjAvWRYrF0ptIjk6cprDtpoAT8GWcjbo02Eh21syk/edit#gid=1212287412 

Regards, 
Anamika Gupta