Subject: RE: Ticket Assigned - Broken item 8258682879
From: Tharindu Rajapaksha <[email-masked]>
To: Reddy Prasad <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, "Rahul Nerkar (TCS)" <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Abdul Safurullah <[email-masked]>, Ahmed Ali MohamedAttala Abdel Salam <[email-masked]>, Mohamed Mahmoud <[email-masked]>, Faraz Lohani <[email-masked]>, Murugapandian Mani <[email-masked]>, Arunava Mitra <[email-masked]>, Mohamed Shabaz Khan <
Date: Thu, 16 Feb 2023 13:42:09 +0000

Dear Sir,

As advised, money issued to Mr. @Tamseel Sanwari<mailto:[email-masked]>.

Please find the attached scan copy of Civil ID copy of customer signed by Mr. Tamseel.
Order No
Customer Name
Phone #
Amt
Store
8258682879
Komal Patel
55595143
97.66
Head Office

Thanks and Best Regards
Tharindu Rajapaksha
Coordinator - Accounts
Landmark Group - Kuwait
+965 98 00 1796

From: Reddy Prasad <[email-masked]>
Sent: Thursday, February 16, 2023 4:23 PM
To: Rahul Nerkar (TCS) <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Abdul Safurullah <[email-masked]>; Ahmed Ali MohamedAttala Abdel Salam <[email-masked]>; Mohamed Mahmoud <[email-masked]>; Faraz Lohani <[email-masked]>; Murugapandian Mani <[email-masked]>; Arunava Mitra <[email-masked]>; Mohamed Shabaz Khan <[email-masked]>; Tharindu Rajapaksha <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: Ticket Assigned - Broken item 8258682879

Dear Tharindu

Please issue cash refund from HO, Tamseel will collect on customer behalf and provide the acknowledgement

Regards

Reddy Prasad

From: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 16, 2023 12:51 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Abdul Safurullah <[email-masked]<mailto:[email-masked]>>; Ahmed Ali MohamedAttala Abdel Salam <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>; Tharindu Rajapaksha <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Ticket Assigned - Broken item 8258682879

Dear Shababe,

Cash refund approval email send. PFA attached approavl email.

Regards,

Rahul Nerkar.

________________________________
From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 16, 2023 1:46 PM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Abdul Safurullah <[email-masked]<mailto:[email-masked]>>; Ahmed Ali MohamedAttala Abdel Salam <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>; Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>; Tharindu Rajapaksha <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

+++ @Rahul Nerkar (TCS)<mailto:[email-masked]> @Tharindu Rajapaksha<mailto:[email-masked]> Please process below ticket on priority.

Thanks & Regards,

 [Shape  Description automatically generated with medium confidence]

Shababe Quamar

[[email-masked]]

+971 4 517 4278

Landmark Group HQ, Marina, Dubai, UAE.

www.landmark.digital<http://www.landmark.digital/>

From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 16, 2023 1:42 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Abdul Safurullah <[email-masked]<mailto:[email-masked]>>; Ahmed Ali MohamedAttala Abdel Salam <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

Dear Shababe

Issue is still pending customer did not receive the money

Regards

Reddy Prasad

From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 16, 2023 12:02 PM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Abdul Safurullah <[email-masked]<mailto:[email-masked]>>; Ahmed Ali MohamedAttala Abdel Salam <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

Hi @Reddy Prasad<mailto:[email-masked]>

I already processed a manual refund on the same day, when received confirmation from the warehouse and escalated with the Finance team to process the refund, please find the attached trial mail.

Thanks & Regards,

 [Shape  Description automatically generated with medium confidence]

Shababe Quamar

+971 4 517 4278

Landmark Group HQ, Marina, Dubai, UAE.

www.landmark.digital<http://www.landmark.digital/>

From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 16, 2023 11:33 AM
To: Abdul Safurullah <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Ahmed Ali MohamedAttala Abdel Salam <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

Dear Shababe

This refund is pending for quite long time, no response received by customer inspite of several follow ups with CS team

She reached out to office and still issue is not closed.

GDMS team has already confirmed they have processed RMA but customer didn't receive the refund still

Let us know when the issue will be resolved.

Regards

Reddy Prasad

From: Abdul Safurullah <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 12, 2023 1:27 PM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Ahmed Ali MohamedAttala Abdel Salam <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

Dear Mr. Reddy,

We have already received the RMA from our end.

Regards,

Abdul Hakeem

From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 12, 2023 9:40 AM
To: Abdul Safurullah <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Ahmed Ali MohamedAttala Abdel Salam <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

Dear Safurullah

Please confirm status of closure of RMA

Customer is following for refund.

Regards

Reddy Prasad

From: Reddy Prasad
Sent: Thursday, February 9, 2023 2:04 PM
To: Abdul Safurullah <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Ahmed Ali MohamedAttala Abdel Salam <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

Dear Abdul

RMA for this return is 1002534327

Please check and process

Regards

Reddy Prasad

From: Abdul Safurullah <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 9, 2023 1:59 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Ahmed Ali MohamedAttala Abdel Salam <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

Dear Shababe,

Today we create the RDO but still didn't flow the RMA number.

Regards,

Abdul Hakeem

From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 9, 2023 1:52 PM
To: Ahmed Ali MohamedAttala Abdel Salam <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>; Abdul Safurullah <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

Hi @Abdul Safurullah<mailto:[email-masked]>

Please update the status of the mentioned return item, as per customer refund has yet didn't receive an RMA and has been canceled in Hybris, so please check and close this on priority.

162102906 Vibrant King Bed - 180x200 cm

Thanks & Regards,

 [Shape  Description automatically generated with medium confidence]

Shababe Quamar

+971 4 517 4278

Landmark Group HQ, Marina, Dubai, UAE.

www.landmark.digital<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmark.digital%2F&data=05%7C01%7CAbdul.Safurullah%40landmarkgroup.com%7Ccbbc5967a4e64847e7e908db0cc3f9b0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638117808063677053%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ZxYZt4KMz1B98wNA7OtfJqQ%2FexdSQC%2Bgwn7sSuJRgvk%3D&reserved=0>

From: Ahmed Ali MohamedAttala Abdel Salam <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 7, 2022 1:01 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>; Abdul Safurullah <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

Dear Team

Please note that we communicated to customer and he claimed he need carpenter to rectify his bed which earlier delivered .

Cc @Abdul Safurullah<mailto:[email-masked]> Please find customer details and make sure our team will visit him on Saturday 4-6pm .

Komal Patel

55595143 & 55595143

block 9  st mugera bin suhada  bldg 5  flr 1  flt

Regards,

Ahmed Ali.

From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 7, 2022 11:42 AM
To: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Ahmed Ali MohamedAttala Abdel Salam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

Hi @Murugapandian Mani<mailto:[email-masked]> @Mohamed Shabaz Khan<mailto:[email-masked]>

Reminder!!!!

Thanks & Regards,

 [Shape  Description automatically generated with medium confidence]

Shababe Quamar

[[email-masked]]

+971 4 517 4278

Landmark Group HQ, Marina, Dubai, UAE.

www.landmark.digital<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmark.digital%2F&data=05%7C01%7CAbdul.Safurullah%40landmarkgroup.com%7Ccbbc5967a4e64847e7e908db0cc3f9b0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638117808063677053%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ZxYZt4KMz1B98wNA7OtfJqQ%2FexdSQC%2Bgwn7sSuJRgvk%3D&reserved=0>

From: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 6, 2022 12:54 PM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Ahmed Ali MohamedAttala Abdel Salam <[email-masked]<mailto:[email-masked]>>; Md Ansari1 <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879
Importance: High

@Murugapandian Mani<mailto:[email-masked]> @Hckdelivery Dept<mailto:[email-masked]>, @Arunava Mitra<mailto:[email-masked]>

Guys how many reminders should we send ?

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 30, 2022 5:21 PM
To: Ahmed Ali MohamedAttala Abdel Salam <[email-masked]<mailto:[email-masked]>>; Md Ansari1 <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

Hi @Murugapandian Mani<mailto:[email-masked]> @Hckdelivery Dept<mailto:[email-masked]> @Arunava Mitra<mailto:[email-masked]>,

2nd reminder.

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 27, 2022 2:46 PM
To: Ahmed Ali MohamedAttala Abdel Salam <[email-masked]<mailto:[email-masked]>>; Md Ansari1 <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

Hi @Murugapandian Mani<mailto:[email-masked]> @Hckdelivery Dept<mailto:[email-masked]> @Md Ansari1<mailto:[email-masked]>,

Reminder or the below.

From: Ahmed Ali MohamedAttala Abdel Salam <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 20, 2022 11:09 AM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Md Ansari1 <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

Dear @Hckdelivery Dept<mailto:[email-masked]>   @Md Ansari1<mailto:[email-masked]>

Kindly update for the below

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 20, 2022 9:53 AM
To: Md Ansari1 <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Ahmed Ali MohamedAttala Abdel Salam <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

HI @Md Ansari1<mailto:[email-masked]> @Ahmed Ali MohamedAttala Abdel Salam<mailto:[email-masked]>,

Reminder. Please update if this is sorted?

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 14, 2022 3:40 PM
To: Md Ansari1 <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

@Md Ansari1<mailto:[email-masked]> 2nd reminder

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 9, 2022 3:16 PM
To: Md Ansari1 <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

Hi @Md Ansari1<mailto:[email-masked]>,

Reminder.

From: Md Ansari1 <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 7, 2022 10:10 AM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

Dear @Faraz Lohani<mailto:[email-masked]>

Will arrange the schedule as soonest for retrieved the goods from customer house and update you here.

Best Regards & Thanks,

MD ALAMGIR ANSARI

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 5, 2022 6:51 PM
To: [email-masked]<mailto:[email-masked]>; Md Ansari1 <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item

Hi @Md Ansari1<mailto:[email-masked]>,

Reminder.

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 1, 2022 12:25 PM
To: [email-masked]<mailto:[email-masked]>; Md Ansari1 <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item

Hi @Md Ansari1<mailto:[email-masked]>,

Is there any update for the below RMA :

Order No : 8258682879

RVP : 1002534327

From: Home Centre UAE <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 31, 2022 9:05 AM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Subject: Ticket Assigned - Broken item

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Faraz Lohani,

A new ticket has been assigned to you. Please follow the link below to view the ticket.

Broken item

Hi Team,

Problem Statement:  Request for fixing WWD item

Order Date : May 6, 2021
Order ID: 8258682879
Tracking ID: 16544448258682879
Item ID: 162102906

Issue Description: The customer contacted us informing that the he wants the item (162102906 - - Vibrant King Bed - 180x200 cm) which has been broken from the second time to be fixed once more, Kidney check the issue and send a team to fix it.

Child Ticket: 3790475: this case pending for two month kindly assist to close it as we did not get any response from HC KW team

Regards,
Samer

Ticket attachments : 1. image0.jpeg<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fhelpae.homecentre.com%2Fhelpdesk%2Fattachments%2F2043319089878&data=05%7C01%7CAbdul.Safurullah%40landmarkgroup.com%7Ccbbc5967a4e64847e7e908db0cc3f9b0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638117808063677053%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=f2DNYuKKeUpEjzYU2tHE9tgcPav5eNL%2FfTh3UNrv8RQ%3D&reserved=0>
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3. image2.png<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fhelpae.homecentre.com%2Fhelpdesk%2Fattachments%2F2043319089883&data=05%7C01%7CAbdul.Safurullah%40landmarkgroup.com%7Ccbbc5967a4e64847e7e908db0cc3f9b0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638117808063677053%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Bf22fwEgYy4sYYWVLmnpX1hIaHz3w2S%2F6b5k%2B8xjbT8%3D&reserved=0>
https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4041641<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F4041641&data=05%7C01%7CAbdul.Safurullah%40landmarkgroup.com%7Ccbbc5967a4e64847e7e908db0cc3f9b0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638117808063677053%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=2RQSZbbtQkMcE2ESHYcJChfIp8d5Jzfg5v6E3t3%2Ft%2BA%3D&reserved=0>

4041641:1125156

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Subject: Order No.8258682879 Cash refund approval (Ticket Assigned - Broken item 8258682879)
From: "Rahul Nerkar (TCS)" <[email-masked]>
To: Ajith Pillai <[email-masked]>, Nagamuni Reddy N <[email-masked]>, Shajan Joy <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Reddy Prasad <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Ahmed Ali MohamedAttala Abdel Salam <[email-masked]>, Abdul Safurullah <[email-masked]>, Mohamed Mahmoud <[email-masked]>, Faraz Lohani <[email-masked]>, Murugapandian Mani <[email-masked]>, Mohamed Shabaz Khan <[email-masked]>, Arunava Mitra <[email-masked]>, Res
Date: Mon, 13 Feb 2023 07:23:41 +0000

Dear Ajith Sir/Shajan Sir/Nagamuni,

Can please approve a cash refund for Order No.8258682879 amount KD- 97.656/- , No records found in KPAY.

This was old order dated 6-May-2021, the product Vibrant King Bed - 180x200 cm   delivered to customer dated 15-May-2021 & return to warehouse 13-Feb-2023 as per return request mentioned in hybris.

Please refer to trailing email for better understanding.

Regards,

Rahul Nerkar.

  _____

From: Mohammad Shababe Quamar <[email-masked]>
Sent: Monday, February 13, 2023 8:32 AM
To: Reddy Prasad <[email-masked]>; Abdul Safurullah <[email-masked]>; Ahmed Ali MohamedAttala Abdel Salam <[email-masked]>; Mohamed Mahmoud <[email-masked]>; Faraz Lohani <[email-masked]>; Murugapandian Mani <[email-masked]>; Arunava Mitra <[email-masked]>; Mohamed Shabaz Khan <[email-masked]>; Rahul Nerkar (TCS) <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: Ticket Assigned - Broken item 8258682879

Looping in @Rahul Nerkar (TCS)<mailto:[email-masked]> Please process the below mention ticket.

Thanks & Regards,

Shababe Quamar

+971 4 517 4278

Landmark Group HQ, Marina, Dubai, UAE.

www.landmark.digital<http://www.landmark.digital/>

From: Reddy Prasad <[email-masked]>
Sent: Sunday, February 12, 2023 4:23 PM
To: Abdul Safurullah <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Ahmed Ali MohamedAttala Abdel Salam <[email-masked]>; Mohamed Mahmoud <[email-masked]>; Faraz Lohani <[email-masked]>; Murugapandian Mani <[email-masked]>; Arunava Mitra <[email-masked]>; Mohamed Shabaz Khan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: Ticket Assigned - Broken item 8258682879

Dear Shababe

Customer has still not received refund for Vibrant Bed, value is reflecting as Zero

Please check and do the needful.

Regards

Reddy Prasad

From: Abdul Safurullah <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 12, 2023 1:27 PM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Ahmed Ali MohamedAttala Abdel Salam <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

Dear Mr. Reddy,

We have already received the RMA from our end.

Regards,

Abdul Hakeem

From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 12, 2023 9:40 AM
To: Abdul Safurullah <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Ahmed Ali MohamedAttala Abdel Salam <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

Dear Safurullah

Please confirm status of closure of RMA

Customer is following for refund.

Regards

Reddy Prasad

From: Reddy Prasad
Sent: Thursday, February 9, 2023 2:04 PM
To: Abdul Safurullah <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Ahmed Ali MohamedAttala Abdel Salam <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

Dear Abdul

RMA for this return is 1002534327

Please check and process

Regards

Reddy Prasad

From: Abdul Safurullah <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 9, 2023 1:59 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Ahmed Ali MohamedAttala Abdel Salam <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

Dear Shababe,

Today we create the RDO but still didn’t flow the RMA number.

Regards,

Abdul Hakeem

From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 9, 2023 1:52 PM
To: Ahmed Ali MohamedAttala Abdel Salam <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>; Abdul Safurullah <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

Hi @Abdul Safurullah<mailto:[email-masked]>

Please update the status of the mentioned return item, as per customer refund has yet didn’t receive an RMA and has been canceled in Hybris, so please check and close this on priority.

162102906 Vibrant King Bed - 180x200 cm

Thanks & Regards,

Shababe Quamar

+971 4 517 4278

Landmark Group HQ, Marina, Dubai, UAE.

www.landmark.digital<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmark.digital%2F&data=05%7C01%7CAbdul.Safurullah%40landmarkgroup.com%7Ccbbc5967a4e64847e7e908db0cc3f9b0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638117808063677053%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ZxYZt4KMz1B98wNA7OtfJqQ%2FexdSQC%2Bgwn7sSuJRgvk%3D&reserved=0>

From: Ahmed Ali MohamedAttala Abdel Salam <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 7, 2022 1:01 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>; Abdul Safurullah <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

Dear Team

Please note that we communicated to customer and he claimed he need carpenter to rectify his bed which earlier delivered .

Cc @Abdul Safurullah<mailto:[email-masked]> Please find customer details and make sure our team will visit him on Saturday 4-6pm .

Komal Patel

55595143 & 55595143

block 9  st mugera bin suhada  bldg 5  flr 1  flt

Regards,

Ahmed Ali.

From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 7, 2022 11:42 AM
To: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Ahmed Ali MohamedAttala Abdel Salam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

Hi @Murugapandian Mani<mailto:[email-masked]> @Mohamed Shabaz Khan<mailto:[email-masked]>

Reminder!!!!

Thanks & Regards,

Shababe Quamar

+971 4 517 4278

Landmark Group HQ, Marina, Dubai, UAE.

www.landmark.digital<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmark.digital%2F&data=05%7C01%7CAbdul.Safurullah%40landmarkgroup.com%7Ccbbc5967a4e64847e7e908db0cc3f9b0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638117808063677053%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ZxYZt4KMz1B98wNA7OtfJqQ%2FexdSQC%2Bgwn7sSuJRgvk%3D&reserved=0>

From: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 6, 2022 12:54 PM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Ahmed Ali MohamedAttala Abdel Salam <[email-masked]<mailto:[email-masked]>>; Md Ansari1 <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879
Importance: High

@Murugapandian Mani<mailto:[email-masked]> @Hckdelivery Dept<mailto:[email-masked]>, @Arunava Mitra<mailto:[email-masked]>

Guys how many reminders should we send ?

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 30, 2022 5:21 PM
To: Ahmed Ali MohamedAttala Abdel Salam <[email-masked]<mailto:[email-masked]>>; Md Ansari1 <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

Hi @Murugapandian Mani<mailto:[email-masked]> @Hckdelivery Dept<mailto:[email-masked]> @Arunava Mitra<mailto:[email-masked]>,

2nd reminder.

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 27, 2022 2:46 PM
To: Ahmed Ali MohamedAttala Abdel Salam <[email-masked]<mailto:[email-masked]>>; Md Ansari1 <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

Hi @Murugapandian Mani<mailto:[email-masked]> @Hckdelivery Dept<mailto:[email-masked]> @Md Ansari1<mailto:[email-masked]>,

Reminder or the below.

From: Ahmed Ali MohamedAttala Abdel Salam <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 20, 2022 11:09 AM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Md Ansari1 <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

Dear @Hckdelivery Dept<mailto:[email-masked]>   @Md Ansari1<mailto:[email-masked]>

Kindly update for the below

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 20, 2022 9:53 AM
To: Md Ansari1 <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Ahmed Ali MohamedAttala Abdel Salam <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

HI @Md Ansari1<mailto:[email-masked]> @Ahmed Ali MohamedAttala Abdel Salam<mailto:[email-masked]>,

Reminder. Please update if this is sorted?

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 14, 2022 3:40 PM
To: Md Ansari1 <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

@Md Ansari1<mailto:[email-masked]> 2nd reminder

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 9, 2022 3:16 PM
To: Md Ansari1 <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

Hi @Md Ansari1<mailto:[email-masked]>,

Reminder.

From: Md Ansari1 <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 7, 2022 10:10 AM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

Dear @Faraz Lohani<mailto:[email-masked]>

Will arrange the schedule as soonest for retrieved the goods from customer house and update you here.

Best Regards & Thanks,

MD ALAMGIR ANSARI

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 5, 2022 6:51 PM
To: [email-masked]<mailto:[email-masked]>; Md Ansari1 <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item

Hi @Md Ansari1<mailto:[email-masked]>,

Reminder.

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 1, 2022 12:25 PM
To: [email-masked]<mailto:[email-masked]>; Md Ansari1 <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item

Hi @Md Ansari1<mailto:[email-masked]>,

Is there any update for the below RMA :

Order No : 8258682879

RVP : 1002534327

From: Home Centre UAE <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 31, 2022 9:05 AM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Subject: Ticket Assigned - Broken item

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Faraz Lohani,

A new ticket has been assigned to you. Please follow the link below to view the ticket.

Broken item

Hi Team,

Problem Statement:  Request for fixing WWD item

Order Date : May 6, 2021
Order ID: 8258682879
Tracking ID: 16544448258682879
Item ID: 162102906

Issue Description: The customer contacted us informing that the he wants the item (162102906 - - Vibrant King Bed - 180x200 cm) which has been broken from the second time to be fixed once more, Kidney check the issue and send a team to fix it.

Child Ticket: 3790475: this case pending for two month kindly assist to close it as we did not get any response from HC KW team

Regards,
Samer

Ticket attachments : 1. image0.jpeg<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fhelpae.homecentre.com%2Fhelpdesk%2Fattachments%2F2043319089878&data=05%7C01%7CAbdul.Safurullah%40landmarkgroup.com%7Ccbbc5967a4e64847e7e908db0cc3f9b0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638117808063677053%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=f2DNYuKKeUpEjzYU2tHE9tgcPav5eNL%2FfTh3UNrv8RQ%3D&reserved=0>
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