Subject: RE: Ticket Assigned - Broken item 8258682879
From: Mohammad Shababe Quamar <[email-masked]>
To: Ahmed Ali MohamedAttala Abdel Salam <[email-masked]>, Mohamed Mahmoud <[email-masked]>, Faraz Lohani <[email-masked]>, Murugapandian Mani <[email-masked]>, Arunava Mitra <[email-masked]>, Mohamed Shabaz Khan <[email-masked]>, Abdul Safurullah <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Reddy Prasad <[email-masked]>
Date: Thu, 9 Feb 2023 10:51:36 +0000

Hi @Abdul Safurullah<mailto:[email-masked]>

Please update the status of the mentioned return item, as per customer refund has yet didn’t receive an RMA and has been canceled in Hybris, so please check and close this on priority.

162102906 Vibrant King Bed - 180x200 cm

Thanks & Regards,
 [Shape  Description automatically generated with medium confidence]
Shababe Quamar
[[email-masked]]
+971 4 517 4278
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Ahmed Ali MohamedAttala Abdel Salam <[email-masked]>
Sent: Wednesday, December 7, 2022 1:01 PM
To: Mohammad Shababe Quamar <[email-masked]>; Mohamed Mahmoud <[email-masked]>; Faraz Lohani <[email-masked]>; [email-masked]; Murugapandian Mani <[email-masked]>; Arunava Mitra <[email-masked]>; Mohamed Shabaz Khan <[email-masked]>; Abdul Safurullah <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Reddy Prasad <[email-masked]>
Subject: RE: Ticket Assigned - Broken item 8258682879

Dear Team

Please note that we communicated to customer and he claimed he need carpenter to rectify his bed which earlier delivered .

Cc @Abdul Safurullah<mailto:[email-masked]> Please find customer details and make sure our team will visit him on Saturday 4-6pm .

Komal Patel
55595143 & 55595143
block 9  st mugera bin suhada  bldg 5  flr 1  flt

Regards,
Ahmed Ali.

From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 7, 2022 11:42 AM
To: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Ahmed Ali MohamedAttala Abdel Salam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

Hi @Murugapandian Mani<mailto:[email-masked]> @Mohamed Shabaz Khan<mailto:[email-masked]>

Reminder!!!!

Thanks & Regards,
 [Shape  Description automatically generated with medium confidence]
Shababe Quamar
[[email-masked]]
+971 4 517 4278
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 6, 2022 12:54 PM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Ahmed Ali MohamedAttala Abdel Salam <[email-masked]<mailto:[email-masked]>>; Md Ansari1 <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879
Importance: High

@Murugapandian Mani<mailto:[email-masked]> @Hckdelivery Dept<mailto:[email-masked]>, @Arunava Mitra<mailto:[email-masked]>

Guys how many reminders should we send ?

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 30, 2022 5:21 PM
To: Ahmed Ali MohamedAttala Abdel Salam <[email-masked]<mailto:[email-masked]>>; Md Ansari1 <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

Hi @Murugapandian Mani<mailto:[email-masked]> @Hckdelivery Dept<mailto:[email-masked]> @Arunava Mitra<mailto:[email-masked]>,

2nd reminder.

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 27, 2022 2:46 PM
To: Ahmed Ali MohamedAttala Abdel Salam <[email-masked]<mailto:[email-masked]>>; Md Ansari1 <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

Hi @Murugapandian Mani<mailto:[email-masked]> @Hckdelivery Dept<mailto:[email-masked]> @Md Ansari1<mailto:[email-masked]>,

Reminder or the below.

From: Ahmed Ali MohamedAttala Abdel Salam <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 20, 2022 11:09 AM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Md Ansari1 <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

Dear @Hckdelivery Dept<mailto:[email-masked]>   @Md Ansari1<mailto:[email-masked]>

Kindly update for the below

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 20, 2022 9:53 AM
To: Md Ansari1 <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Ahmed Ali MohamedAttala Abdel Salam <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

HI @Md Ansari1<mailto:[email-masked]> @Ahmed Ali MohamedAttala Abdel Salam<mailto:[email-masked]>,

Reminder. Please update if this is sorted?

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 14, 2022 3:40 PM
To: Md Ansari1 <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

@Md Ansari1<mailto:[email-masked]> 2nd reminder

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 9, 2022 3:16 PM
To: Md Ansari1 <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

Hi @Md Ansari1<mailto:[email-masked]>,

Reminder.

From: Md Ansari1 <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 7, 2022 10:10 AM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item 8258682879

Dear @Faraz Lohani<mailto:[email-masked]>

Will arrange the schedule as soonest for retrieved the goods from customer house and update you here.

Best Regards & Thanks,
MD ALAMGIR ANSARI

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 5, 2022 6:51 PM
To: [email-masked]<mailto:[email-masked]>; Md Ansari1 <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item

Hi @Md Ansari1<mailto:[email-masked]>,

Reminder.

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 1, 2022 12:25 PM
To: [email-masked]<mailto:[email-masked]>; Md Ansari1 <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Broken item

Hi @Md Ansari1<mailto:[email-masked]>,

Is there any update for the below RMA :

Order No : 8258682879
RVP : 1002534327

From: Home Centre UAE <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 31, 2022 9:05 AM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Subject: Ticket Assigned - Broken item

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Faraz Lohani,

A new ticket has been assigned to you. Please follow the link below to view the ticket.

Broken item
Hi Team,

Problem Statement:  Request for fixing WWD item

Order Date : May 6, 2021
Order ID: 8258682879
Tracking ID: 16544448258682879
Item ID: 162102906

Issue Description: The customer contacted us informing that the he wants the item (162102906 - - Vibrant King Bed - 180x200 cm) which has been broken from the second time to be fixed once more, Kidney check the issue and send a team to fix it.

Child Ticket: 3790475: this case pending for two month kindly assist to close it as we did not get any response from HC KW team

Regards,
Samer
Ticket attachments : 1. image0.jpeg<http://helpae.homecentre.com/helpdesk/attachments/2043319089878>
2. image1.jpeg<http://helpae.homecentre.com/helpdesk/attachments/2043319089880>
3. image2.png<http://helpae.homecentre.com/helpdesk/attachments/2043319089883>
https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4041641

4041641:1125156
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