Subject: RE: Refund issue - Order ID 2110019874
From: Malik Ismail <[email-masked]>
To: Phebe Eshak Farahat Rizk <[email-masked]>, Alinaqi Bhavnagri <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 9 Feb 2023 08:13:36 +0000

Hi Phebe,

Customer full Name  Mahmoud Mohamed Yousry
Bank Name QNB
IBAN  EG140037018308181002349
Customer address. October Gardens - Degla Gardens Compound - Building 203 - Ground Floor - Apartment 2

Regards,
Malik
From: Phebe Eshak Farahat Rizk <[email-masked]>
Sent: Thursday, February 9, 2023 10:15 AM
To: Malik Ismail <[email-masked]>; Alinaqi Bhavnagri <[email-masked]>
Cc: Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: Refund issue - Order ID 2110019874

Dear Malik,

Kindly send customer details.

Customer full Name
Bank Name
IBAN
Swift Copy
Customer address.

Thanks & Best Regards
Phebe Eshak | Finance Executive
Orient International Trading Ltd | Landmark Group
Mirage Mall, 1st Settlement, Suez Road, New Cairo, Egypt
Mob +2 010 91102311
www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cphebe.eshak%40landmarkgroup.com%7Cc721114c830c49fd3c6c08d982856b17%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637684331804781351%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uJvwU21TCi0%2FgVzjehhntgodZdHOKR9%2BM4F9y2CGdNs%3D&reserved=0>

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 9, 2023 7:27 AM
To: Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>; Phebe Eshak Farahat Rizk <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: FW: Refund issue - Order ID 2110019874

Hi @Alinaqi Bhavnagri<mailto:[email-masked]> @Phebe Eshak Farahat Rizk<mailto:[email-masked]>,

Reminder please.

From: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 9, 2023 8:44 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>; Phebe Eshak Farahat Rizk <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund issue - Order ID 2110019874

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Malik,

Kindly assist us to get an update here.Thank you for your help.

Regards,
Nikhil.

________________________________
From: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Alinaqi Bhavnagri" <[email-masked]<mailto:[email-masked]>>, "Phebe Eshak Farahat Rizk" <[email-masked]<mailto:[email-masked]>>
Cc: "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 6 February, 2023 17:33:39
Subject: RE: Refund issue - Order ID 2110019874

Dears @Alinaqi Bhavnagri<mailto:[email-masked]>/@Phebe Eshak Farahat Rizk<mailto:[email-masked]>,

Please check and update for below bank transfer request.

Amount of EGP 2,150 was approved by concept to transfer to bank account. My credit removed. Email attached.

Order ID 2110019874
Total refund amount EGP 2190

Regards,
Malik

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 6, 2023 2:54 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund issue - Order ID 2110019874

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Malik,

Kindly assist us to get an update on the below bank transfer request under Hybris ticket id 00417000.

Order ID 2110019874
Territory - EG

Thank you for your help.

Regards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 3, 2023 5:34:25 PM
Subject: Refund issue - Order ID 2110019874

Hi Team,

With regards to Order ID 2110019874, the hybris ticket 00417000 was raised on Jan 09 and till date the refund is not processed to the customer's bank account.

Kindly assist us in resolving this. Thank you for your help.

Regards,
Nikhil.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com