Subject: Validation/confirmation code not received: order id 9412665011
From: Manish Kumar <[email-masked]>
To: mohsin <[email-masked]>, Max <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Thu, 2 Feb 2023 05:30:07 -0700 (MST)

Hi Team, 

With respect to Case id - 5653732, as per the last update the below order received at the collection point, however the customer as not received the validation/confirmation code on his contact number. 

We request you to please help us on the same in sharing the code with cx on his number +971568015417 on a prioirty as the customer is very disappointed and chasing us on chat again and again. 

Problem Statement: Validation code not received 

Order Date : Jan 30, 2023 
Order ID: 9412665011 
Tracking ID: LM234480093 

Assistance Required: Need Urgent Delivery 

Issue Description: The order was shipped from our side on 1/30/23. So we request you to please send the codes to the customer so that he can collect his items. 
​ 
Customer's contact number: 0568015417 

Regards, 
Manish