Subject: New comment - [#5426600] Broken item
From: Homecentre <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 01 Feb 2023 11:03:58 +0000

There is a new comment in the ticket submitted by Mohammad Tawfik to HelpHCAE   Comment added by : Abdul Hakeem  Comment Content:  <div class="WordSection1">
<div class="MsoNormal"><span style='font-family:"Arial Narrow",sans-serif'>Dear Team,</span></div>
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<div class="MsoNormal"><span style='font-family:"Arial Narrow",sans-serif'>For the mentioned invoice we have already taken back the item (Vibrant King Bed – 180x200Cm) but in GDMS we are unable to fetch any details that’s why we are not able to create RDO.</span></div>
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<div class="MsoNormal"><span style='font-family:"Arial Narrow",sans-serif'>Regards,</span></div>
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<div class="MsoNormal"><span style='font-family:"Arial Narrow",sans-serif'>Abdul Hakeem</span></div>
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<div>From: Apoorv Joshi &lt;[email-masked]&gt; <br>
<b>Sent:</b> Saturday, December 31, 2022 11:26 AM<br>
<b>To:</b> Murugapandian Mani &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]; Ahmed Ali MohamedAttala Abdel Salam &lt;[email-masked]&gt;; Arunava Mitra &lt;[email-masked]&gt;; Faraz Lohani &lt;[email-masked]&gt;; Mohamed Mahmoud &lt;[email-masked]&gt;; Mohamed
 Shabaz Khan &lt;[email-masked]&gt;; Reddy Prasad &lt;[email-masked]&gt;; Abdul Safurullah &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Added as CC - [#5426600] Broken item</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Hi Mani,</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>No update on the below, can you please help us to get this closed urgently.</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Thank you for your help.</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Apoorv</span></div>
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<b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>From:
</span></b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>"murugapandian mani" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>, "Ahmed Ali MohamedAttala Abdel Salam" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Apoorv Joshi" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;,
 "Arunava Mitra" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Faraz Lohani" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Mohamed Mahmoud" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;,
 "Mohamed Shabaz Khan" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Reddy Prasad" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Abdul Safurullah" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent: </b>Saturday, December 10, 2022 4:50:24 PM<br>
<b>Subject: </b>RE: Added as CC - [#5426600] Broken item</span>
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<div class="MsoNormal"><span style="color:black">Dear Hakim</span></div>
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<div class="MsoNormal"><span style="color:black">Pls attend this complaint on priority.</span></div>
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<div class="MsoNormal"><span style="color:black">Regards/Mani</span></div>
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<b><span style="color:black">From:</span></b><span style="color:black"> Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, December 7, 2022 11:42 AM<br>
<b>To:</b> Ahmed Ali MohamedAttala Abdel Salam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Arunava Mitra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Mohamed Mahmoud &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Added as CC - [#5426600] Broken item</span>
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<b><i><span style='font-size:13.5pt;font-family:"Arial",sans-serif;color:indianred'>CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt;font-family:-Apple-System;color:black">Mohammad Tawfik submitted a new ticket to HelpHCAE and requested that we copy you</span><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'></span>
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Ticket Description: </span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:black">Hi
<a id="OWAAMEC89A5FFE4264BDC805C4A73D6475CFC" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Murugapandian Mani</span></a>
<a id="OWAAMC8631F441A514DC4A89B502541B20612" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohamed Shabaz Khan</span></a>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:black">Reminder!!!!</span><span style="color:black"></span>
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<b><span style="font-size:10.5pt;font-family:-Apple-System;color:black">Thanks &amp; Regards,</span></b><span style="color:black"></span>
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<b><span style="font-size:10.5pt;font-family:-Apple-System;color:black">Shababe Quamar</span></b><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:black">+971 4 517 4278</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:black">Landmark Group HQ, Marina, Dubai, UAE.</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:black"><a href="http://www.landmark.digital/" target="_blank" rel="noreferrer"><span style="color:#0563C1">www.landmark.digital</span></a></span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:black">From: Mohamed Mahmoud &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, July 6, 2022 12:54 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Ahmed Ali MohamedAttala Abdel Salam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Md Ansari1 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; Hckdelivery Dept &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Arunava Mitra &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Broken item 8258682879<br>
<b>Importance:</b> High</span><span style="color:black"></span>
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<span style='font-size:10.0pt;font-family:"Avenir Next LT Pro",sans-serif;color:black'><a id="OWAAM4A99408ACE0F4633A4AA15498C2088AC" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-family:"Avenir Next LT Pro",sans-serif;text-decoration:none'>@Murugapandian
 Mani</span></a> <a id="OWAAM32CD8750A1654F7CB764368B00CB7ADB" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Avenir Next LT Pro",sans-serif;text-decoration:none'>@Hckdelivery Dept</span></a>,
<a id="OWAAM710FA8D8D051491187C3A27F85A0BC4D" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Avenir Next LT Pro",sans-serif;text-decoration:none'>@Arunava Mitra</span></a></span><span style="color:black"></span>
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<span style='font-size:10.0pt;font-family:"Avenir Next LT Pro",sans-serif;color:black'>Guys how many reminders should we send ?</span><span style="color:black"></span>
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<b><span style="font-size:10.5pt;font-family:-Apple-System;color:black">From:</span></b><span style="font-size:10.5pt;font-family:-Apple-System;color:black"> Faraz Lohani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, June 30, 2022 5:21 PM<br>
<b>To:</b> Ahmed Ali MohamedAttala Abdel Salam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Md Ansari1 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; Hckdelivery Dept &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Arunava Mitra &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Broken item 8258682879</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:black">Hi
<a id="OWAAM7D7C8962898044B9BFC6D35AFE2B1AFF" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Murugapandian Mani</span></a>
<a id="OWAAM7FEFABF36E484C00AEF20DB8A36FA25C" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Hckdelivery Dept</span></a>
<a id="OWAAMA86111B8F4624303A66A0CE86CBBA3EF" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Arunava Mitra</span></a>,</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:black">2<sup>nd</sup> reminder.</span><span style="color:black"></span>
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<b><span style="font-size:10.5pt;font-family:-Apple-System;color:black">From:</span></b><span style="font-size:10.5pt;font-family:-Apple-System;color:black"> Faraz Lohani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, June 27, 2022 2:46 PM<br>
<b>To:</b> Ahmed Ali MohamedAttala Abdel Salam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Md Ansari1 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; Hckdelivery Dept &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Broken item 8258682879</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:black">Hi
<a id="OWAAMDCB57EAC3AFA4E58A99F0E3B7C13FD4F" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Murugapandian Mani</span></a>
<a id="OWAAM5F51650292D942EA99F773D0A68E5876" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Hckdelivery Dept</span></a>
<a id="OWAAM7E3100F778D24614886A2317309AEFE8" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Md Ansari1</span></a>,</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:black">Reminder or the below.</span><span style="color:black"></span>
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<b><span style="font-size:10.5pt;font-family:-Apple-System;color:black">From:</span></b><span style="font-size:10.5pt;font-family:-Apple-System;color:black"> Ahmed Ali MohamedAttala Abdel Salam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, June 20, 2022 11:09 AM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Md Ansari1 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; Hckdelivery Dept &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Broken item 8258682879</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:black">Dear
<a id="OWAAME66EB278E9664092B35AE131CAEB1E77" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Hckdelivery Dept</span></a>   <a id="OWAAMD84CA59AFF714F70AC606B042ADD392D" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Md
 Ansari1</span></a> </span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:black">Kindly update for the below
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<b><span style="font-size:10.5pt;font-family:-Apple-System;color:black">From:</span></b><span style="font-size:10.5pt;font-family:-Apple-System;color:black"> Faraz Lohani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, June 20, 2022 9:53 AM<br>
<b>To:</b> Md Ansari1 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; Ahmed Ali MohamedAttala Abdel Salam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Hckdelivery Dept &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Broken item 8258682879</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:black">HI
<a id="OWAAM6C561760812F4469986AB8F47205D99B" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Md Ansari1</span></a>
<a id="OWAAMDCF482F6780C40EF82EFE2318BF9CF7D" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ahmed Ali MohamedAttala Abdel Salam</span></a>,</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:black">Reminder. Please update if this is sorted?</span><span style="color:black"></span>
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<b><span style="font-size:10.5pt;font-family:-Apple-System;color:black">From:</span></b><span style="font-size:10.5pt;font-family:-Apple-System;color:black"> Faraz Lohani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, June 14, 2022 3:40 PM<br>
<b>To:</b> Md Ansari1 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Hckdelivery Dept &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Broken item 8258682879</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:black"><a id="OWAAMF7A155A4486C434C81B751477C636CB2" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Md
 Ansari1</span></a> 2<sup>nd</sup> reminder</span><span style="color:black"></span>
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<b><span style="font-size:10.5pt;font-family:-Apple-System;color:black">From:</span></b><span style="font-size:10.5pt;font-family:-Apple-System;color:black"> Faraz Lohani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, June 9, 2022 3:16 PM<br>
<b>To:</b> Md Ansari1 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Hckdelivery Dept &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Broken item 8258682879</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:black">Hi
<a id="OWAAMD40128B68C8141A69BB704D71908F4B7" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Md Ansari1</span></a>,</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:black">Reminder.</span><span style="color:black"></span>
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<b><span style="font-size:10.5pt;font-family:-Apple-System;color:black">From:</span></b><span style="font-size:10.5pt;font-family:-Apple-System;color:black"> Md Ansari1 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, June 7, 2022 10:10 AM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Hckdelivery Dept &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Broken item 8258682879</span><span style="color:black"></span>
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<span style="font-size:14.0pt;font-family:-Apple-System;color:black">Dear
<a id="OWAAM51FE7E8F5F584049B1A862A84A9B2A15" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faraz Lohani</span></a></span><span style="color:black"></span>
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<span style="font-size:14.0pt;font-family:-Apple-System;color:black">Will arrange the schedule as soonest for retrieved the goods from customer house and update you here.
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<i><span style="font-size:10.5pt;font-family:Algerian;color:#538135">Best Regards &amp; Thanks,</span></i><span style="color:black"></span>
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<i><span style="font-size:10.5pt;font-family:Algerian;color:#538135">MD ALAMGIR ANSARI</span></i><span style="font-size:10.5pt;font-family:-Apple-System;color:black">
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<b><span style="font-size:10.5pt;font-family:-Apple-System;color:black">From:</span></b><span style="font-size:10.5pt;font-family:-Apple-System;color:black"> Faraz Lohani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, June 5, 2022 6:51 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; Md Ansari1 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Broken item</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:black">Hi
<a id="OWAAMF24984A456484B2BB0797BBECDF485F7" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Md Ansari1</span></a>,</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:black">Reminder.</span><span style="color:black"></span>
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<b><span style="font-size:10.5pt;font-family:-Apple-System;color:black">From:</span></b><span style="font-size:10.5pt;font-family:-Apple-System;color:black"> Faraz Lohani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, June 1, 2022 12:25 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; Md Ansari1 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Broken item</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:black">Hi
<a id="OWAAM6E0446013BAF4DA5A9A9885CE5BF22B0" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Md Ansari1</span></a>,</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:black">Is there any update for the below RMA :</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:black">Order No :
<span class="csorderlabelvalue">8258682879</span> </span><span style="color:black"></span>
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<span class="csorderlabelvalue"><span style="font-size:10.5pt;font-family:-Apple-System;color:black">RVP :
</span></span><span style="font-size:10.5pt;font-family:-Apple-System;color:black">1002534327</span><span style="color:black"></span>
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<b><span style="font-size:10.5pt;font-family:-Apple-System;color:black">From:</span></b><span style="font-size:10.5pt;font-family:-Apple-System;color:black"> Home Centre UAE &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, May 31, 2022 9:05 AM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Ticket Assigned - Broken item</span><span style="color:black"></span>
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<b><i><span style="font-size:13.5pt;font-family:-Apple-System;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt;font-family:-Apple-System;color:black">Hi Faraz Lohani,<br>
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A new ticket has been assigned to you. Please follow the link below to view the ticket.<br>
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Broken item</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:black">Hi Team,<br>
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Problem Statement:  Request for fixing WWD item<br>
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Order Date : May 6, 2021<br>
Order ID: 8258682879<br>
Tracking ID: 16544448258682879<br>
Item ID: 162102906<br>
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Issue Description: The customer contacted us informing that the he wants the item (162102906 - - Vibrant King Bed - 180x200 cm) which has been broken from the second time to be fixed once more, Kidney check the issue and send a team to fix it.</span><span style="color:black"></span>
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<strong><span style="font-size:10.5pt;font-family:-Apple-System;color:black">Child Ticket: 3790475: this case pending for two month kindly assist to close it as we did not get any response from HC KW team</span></strong><span style="font-size:10.5pt;font-family:-Apple-System;color:black"><br>
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Regards,<br>
Samer </span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:black">Ticket attachments : 1.
<a href="http://helpae.homecentre.com/helpdesk/attachments/2043319089878" target="_blank" rel="noreferrer">
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2. <a href="http://helpae.homecentre.com/helpdesk/attachments/2043319089880" target="_blank" rel="noreferrer">
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3. <a href="http://helpae.homecentre.com/helpdesk/attachments/2043319089883" target="_blank" rel="noreferrer">
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<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4041641" target="_blank" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4041641</a>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:black">This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from
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<a href="http://www.landmarkgroup.com" target="_blank" rel="noreferrer">www.landmarkgroup.com</a> </span>
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Previous Ticket Link:<br>
<a href="https://landmarkgroupservice.freshdesk.com/a/tickets/4041641" target="_blank" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/a/tickets/4041641</a>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5426600:1125156</span><span style="font-size:10.5pt;font-family:-Apple-System;color:black">
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt
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 or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither
 the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.
<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a></span></div>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
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