Subject: Re: Final Warning_Incorrect Action on Ticket
From: Deeksha Dadu <[email-masked]>
To: Bidipta Dutta <[email-masked]>, "Anas Ahmed. Saeed" <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Wed, 25 Jan 2023 12:40:01 +0000

Hi Anas,

Kindly consider this our final warning. If we see even one more mistake from you, you will be removed from the project with immediate effective without any further warning or notice.

We sincerely hope that it would not come to that, kindly pay attention.

Regards,
Deeksha
________________________________
From: Bidipta Dutta <[email-masked]>
Sent: Wednesday, January 25, 2023 6:06 PM
To: Anas Ahmed. Saeed <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Final Warning_Incorrect Action on Ticket

Hi Anas,

This email is in regards to the ticket# 5571497, you did follow up on the jira on 23 Jan 2023 at 11:21 AM.

The ticket was supposed to be on "Waiting on Third Party" after follow up, as we know it already the issue is pending from the Jira team and waiting for an update from them. However you updated the status as "Waiting on Customer". Due to which the ticket got resolved after 48 hours as the customer did not reply.

We received a D-sat on this ticket and it is obvious that the customer will be upset that we resolved the ticket without a solution.

As discussed with you multiple times, you need to be more attentive while working on the tickets.

I gave you multiple verbal warnings already for many tickets wherein you have done mistakes simply due to carelessness.

This email is final warning letter for you. Incase you repeat any similar mistakes going forward it will lead to strict actions.

Regards,
Bidipta D.