Subject: Re: Transfer to BENEFIT - 7801472412
From: Nikhil Bishnoi <[email-masked]>
To: "Zeeshan Mohammad, TCS" <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohmed Ghadiyali <[email-masked]>, Elbadri <[email-masked]>, Apoorv Joshi <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>
Date: Mon, 23 Jan 2023 03:38:50 -0700 (MST)

Hi Zeeshan. 

Please find attached Jira confirmation for removal of My Credits. 

Kindly assist us in resolving the concern at the earliest. Thank you for your help. 

Regards, 
Nikhil. 

From: "Zeeshan Mohammad, TCS" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Cc: "Mohmed Ghadiyali" <[email-masked]>, "Elbadri" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Monday, 23 January, 2023 14:05:10 
Subject: Re: Transfer to BENEFIT - 7801472412 

Hi Manish, 

Please provide MC removal screenshot for the order 7801472412. The screenshot you provided is related to the order 7321653977 as you can see in below screenshot. 

Thanks & Regards, 
Zeeshan 

From: Manish Kumar <[email-masked]> 
Sent: Sunday, January 22, 2023 4:47 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Zeeshan Mohammad(TCS) <[email-masked]>; Mohmed Ghadiyali <[email-masked]>; Mohd. Elbadri <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohammed Abdullah, Bahashwan <[email-masked]>; Nikhil Bishnoi <[email-masked]> 
Subject: Re: Transfer to BENEFIT - 7801472412 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 
Dear Team, 

Please assust us assist us to get an update. 

Thank you for your help. 

Regards, 
Manish 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Zeeshan Mohammad, TCS" <[email-masked]>, "Mohmed Ghadiyali" <[email-masked]> 
Cc: "Mohd. Elbadri" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]> 
Sent: Tuesday, January 17, 2023 1:14:30 PM 
Subject: Re: Transfer to BENEFIT - 7801472412 

Hi Team, 

Kindly assist us to get an update. Thank oyu for your help. 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Zeeshan Mohammad, TCS" <[email-masked]> 
Cc: "Elbadri" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]> 
Sent: Saturday, 14 January, 2023 21:51:42 
Subject: Re: Transfer to BENEFIT - 7801472412 

Hi Zeeshan, 

With regards to Order ID 7801472412, MC of BHD 57.90 were removed. PFA the Jira screenshot. 

Kindly process the refund to customer's Benefit Card. The order value was BHD 22.90 only. Please confirm whether the full amount of BHD 57.90 will be transferred to the customer's Benefit Card or only the amount for this order id. 

Looking forward to hearing from you soon. 

Regards, 
Nikhil. 

From: "Mohammed Abdullah, Bahashwan" <[email-masked]> 
To: "Nikhil Bishnoi" <[email-masked]>, "Elbadri" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 14 January, 2023 10:00:47 
Subject: Transfer to BENEFIT. 

Hi Team, 

With reference to the ticket ID : 5536887 

Please note that the amount has been removed as per the jira team REL-151545 

Problem Statement: My credit removed now needs to transfer to BENEFIT. 

Order ID: 7801472412 

Amount: BHD22.90 

Issue Description: The customer is asking to be refunded to his bank account not My Credit as he paid by BENEFIT , Kindly do the needful. 

Thanks in advance. 

Regards, 
Bahashwan 

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