Subject: RE: Alternate Phone Number
From: Amal Mohammed <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Hiba Haratti <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shamsa AlRashdi <[email-masked]>
Date: Sun, 22 Jan 2023 10:03:50 +0000

Dear Team,

Please provide alternate phone numbers for the below order. Also kindly share the ticket number for the same so that I can follow up on it.

LMK0010047735
1710436884

Thanks and Regards,
Amal Mohammed

From: Amal Mohammed
Sent: 22 January 2023 09:28
To: Manish Kumar <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Hiba Haratti <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shamsa AlRashdi <[email-masked]>
Subject: RE: Alternate Phone Number

Dear Team,

Please provide alternate phone numbers for the below order. Also kindly share the ticket number for the same so that I can follow up on it.

LMK0010047160
1709845694

Thanks and Regards,
Amal Mohammed

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: 18 January 2023 16:41
To: Amal Mohammed <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Hiba Haratti <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shamsa AlRashdi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Alternate Phone Number

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Amal,

Please find the below details we have asked the cx to share his alternate contact number via freshdesk.

AWB
Order number
Case#
Comments
LMK0010047522
1710342163
5602426
Asked for contact number
LMK0010047160
1709845694
5569787
Asked for contact number

With respect to the prevously shared orders, 2 of them are already marked as NDR, for one order we have received alternate contact number which has already been forwarded to the courier partner via freshdesk.

Order id - 1708324419 : ticket id 5565540   Contact number : +968 9123 9101, already escalated to the delivery team
Order id - 1708484088 : ticket id 5565558   Order NDR on 16 Jan, 2023 and refund done in my credit
Order id - 1708663188 : ticket id 5565581   email bounced, Order NDR on 16 Jan, 2023 and refund done in my credit

Thank you for your help.

Regard,
Manish

________________________________
From: "Amal Mohammed" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Hiba Haratti" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shamsa AlRashdi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 18, 2023 5:35:37 PM
Subject: RE: Alternate Phone Number

Dear Team,

Please provide alternate phone numbers for the below orders. Also kindly share an update with me on whether an alternate mobile number was found for these orders or not as we have to advice the courier partners whether to mark these orders as RTO or not.

LMK0010047522
1710342163
LMK0010047160
1709845694

Thanks and Regards,
Amal Mohammed

From: Amal Mohammed
Sent: 09 January 2023 08:35
To: 'Manish Kumar' <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; 'Apoorv Joshi' <[email-masked]<mailto:[email-masked]>>; 'Hiba Haratti' <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; 'Shamsa AlRashdi' <[email-masked]<mailto:[email-masked]>>
Subject: RE: Alternate Phone Number

Dear Team,

Please provide alternate phone numbers for the below order:
Order no - 1708484088, AWB - LMK0010046132
Order no - 1708663188, AWB - LMK0010046278

Thanks and Regards,
Amal Mohammed

From: Amal Mohammed
Sent: 08 January 2023 12:41
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Hiba Haratti <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shamsa AlRashdi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Alternate Phone Number

Dear Team,

Please provide alternate phone numbers for the below order:
Order no - 1708324419, AWB - LMK0010046434

Thanks and Regards,
Amal Mohammed

From: Amal Mohammed
Sent: 02 January 2023 12:10
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Hiba Haratti <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shamsa AlRashdi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Alternate Phone Number

Dear Team,

Please provide alternate phone numbers for the below order:
Order no - 1706826404, AWB - LMK0010044776

Thanks and Regards,
Amal Mohammed

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: 14 December 2022 11:28
To: Amal Mohammed <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Hiba Haratti <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Alternate Phone Number

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear Amal,

Please note that we have ask the cx to share his alternate contact number, and once we will received the details, will share to the courier team as per the escalation matrix.
Order no - 1703655442, AWB - LMK0010040457  We already asked for the contact number under ticket id: 5420865, followed up again today.

Order no - 1704327673, AWB - LMK0010041953, Mail not delivered to cx as the cx's email id :  [email-masked]<mailto:[email-masked]> as mentioned on hybris came out to be does not exist,under ticket id :5456233
Order no - 1704758962, AWB - LMK0010042811  Customer has shared contact number : 96606410
Order no - 1704273878, AWB - LMK0010041830  We already asked for the contact number under ticket id:5456248, followed up again today.

Please feel free to reachus back if in case you need more details.

Thanks & Regards,
Manish

________________________________
From: "Amal Mohammed" <[email-masked]<mailto:[email-masked]>>
To: "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Hiba Haratti" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 14, 2022 12:10:57 PM
Subject: RE: Alternate Phone Number

Dear Team,

Please provide alternate phone numbers for the following orders:
Order no - 1703655442, AWB - LMK0010040457

Also kindly update on the below orders shared previously:
Order no - 1704327673, AWB - LMK0010041953
Order no - 1704758962, AWB - LMK0010042811
Order no - 1704273878, AWB - LMK0010041830

Thanks and Regards,
Amal Mohammed

From: Amal Mohammed
Sent: 13 December 2022 12:16
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Hiba Haratti <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Alternate Phone Number

Dear Team,

Please provide alternate phone numbers for the following orders:
Order no - 1704327673, AWB - LMK0010041953
Order no - 1704758962, AWB - LMK0010042811
Order no - 1704273878, AWB - LMK0010041830

Thanks and Regards,
Amal Mohammed

From: Hiba Haratti <[email-masked]<mailto:[email-masked]>>
Sent: 12 December 2022 13:18
To: Amal Mohammed <[email-masked]<mailto:[email-masked]>>
Subject: Wrong mobile numbers

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Amal ,

Kindly provide an alternative mobile number for the orders below:

LMK0010042811
LMK0010041830

Thank you and best regards
Hiba

Get Outlook for iOS<https://aka.ms/o0ukef>

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com