Subject: RE: [#5286146] - Re: مبلغ الإرجاع في الطريق
From: Nusaybah Alzuman <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, support cen <[email-masked]>, Qazi Mohammed <[email-masked]>, Vickum Dissanayake <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 16 Jan 2023 12:02:25 +0000

Hi @Mohammad Shababe Quamar<mailto:[email-masked]>

Customer raised his complaint on 18th December, but we received this issue on 12th January.
Customer is continuously following up for refund and we don’t have any evidence to resolve this issue.
Kindly process refund as “Goodwell” and close this issue.

From: Centrepoint <[email-masked]>
Sent: Monday, January 16, 2023 10:01 AM
To: Nusaybah Alzuman <[email-masked]>; Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; centrepoint jeddahbawadi <[email-masked]>; support cen <[email-masked]>; Qazi Mohammed <[email-masked]>; Vickum Dissanayake <[email-masked]>
Subject: Fwd: [#5286146] - Re: مبلغ الإرجاع في الطريق

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Customer raised this issue on 18/12/2022 first with ticket id 5475348.

Kindly check the attached SS as well.

Regards,
Zaid Ahmad
تشغيل الأحد, 15 يناير في 7:01 م , Nusaybah Alzuman <[email-masked]> كتب:
Hi @Apoorv Joshi<mailto:[email-masked]>

Customer is complaining that she raised this issue to Cs team long ago. can you share the issue history . When customer has raised this issue to Cs team?

From: Nusaybah Alzuman
Sent: Sunday, January 15, 2023 5:56 PM
To: centrepoint jeddahbawadi <[email-masked]>; Kamaruddin Shaikh <[email-masked]>; Rafeek Jabbar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; support cen <[email-masked]>; Qazi Mohammed <[email-masked]>; Vickum Dissanayake <[email-masked]>; manager centrepointbawadi <[email-masked]>
Subject: RE: [#5286146] - Re: مبلغ الإرجاع في الطريق

( why you are sending email late )

Hi @Kamaruddin Shaikh<mailto:[email-masked]>
FYI & intervention.  ( We raised this issue to store same day once we received from Cs team) Find below trail email for reference.

Hi @Rafeek Jabbar<mailto:[email-masked]>
Cashier has processed refund in cash mode and customer is claiming that cashier has not handed over cash to him. Kindly investigate this issue and revert .

From: centrepoint jeddahbawadi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 15, 2023 4:21 PM
To: Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; support cen <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Vickum Dissanayake <[email-masked]<mailto:[email-masked]>>; Kamaruddin Shaikh <[email-masked]<mailto:[email-masked]>>; Rafeek Jabbar <[email-masked]<mailto:[email-masked]>>; manager centrepointbawadi <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5286146] - Re: مبلغ الإرجاع في الطريق

Dear Ms. Nusaybah
Please find the attached fill No Any Excess Date 14-11-2022
Also I can’t check CCTV because this is more than 40 days no Any CCTV available
Noted: As per customer not received 44SR only other amount Received

( why you sending email late )

Thanks&Regards .
RAYAN .
Head Cashier .
0544056891 .

From: Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 15, 2023 3:15 PM
To: centrepoint jeddahbawadi <[email-masked]<mailto:[email-masked]>>; manager centrepointbawadi <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; support cen <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Vickum Dissanayake <[email-masked]<mailto:[email-masked]>>; Kamaruddin Shaikh <[email-masked]<mailto:[email-masked]>>; Rafeek Jabbar <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5286146] - Re: مبلغ الإرجاع في الطريق
Importance: High

Hi @manager centrepointbawadi<mailto:[email-masked]> @centrepoint jeddahbawadi<mailto:[email-masked]>

Any update on below issue?

From: Nusaybah Alzuman
Sent: Thursday, January 12, 2023 4:43 PM
To: centrepoint jeddahbawadi <[email-masked]<mailto:[email-masked]>>; manager centrepointbawadi <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; support cen <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Vickum Dissanayake <[email-masked]<mailto:[email-masked]>>; Kamaruddin Shaikh <[email-masked]<mailto:[email-masked]>>; Rafeek Jabbar <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5286146] - Re: مبلغ الإرجاع في الطريق
Importance: High

Hi @manager centrepointbawadi<mailto:[email-masked]> @centrepoint jeddahbawadi<mailto:[email-masked]>

Customer refunded online items as cash value in your store and she complaint cash not given.
Please check DSSR if the store has excess in reconciliation on date (14 & 16 Nov) and confirm to us.
If yes, call the customer and hand over the refund.
If not, investigate with cashier and inform to audit team.

Date: 14/Nov/2022
Amount: 44 SR

Date: 16/Nov/2022
Amount: 28 SR

[Image removed by sender.]

Thanks
From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 12, 2023 11:28 AM
To: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5286146] - Re: مبلغ الإرجاع في الطريق

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

With reference to the order number: 6180978914

Customer has confirmed returning items to the store - 164574807, 164574640. Customer is complaining they did not receive any refund here, while on hybris it is showing cash refund given to customer by the store.

Kindly assist to check with store if any cash was handed over to store and share proof of refund.

Thank you for your help.

Regards,
Apoorv

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5286146:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com