Subject: Re: INCOMPLETE CUSTOMER DETAILS-10-DEC-22
From: Apoorv Joshi <[email-masked]>
To: malik ismail <[email-masked]>, Mohammed Athar <[email-masked]>
Cc: Manish Kumar <[email-masked]>
Date: Sat, 14 Jan 2023 00:15:46 -0700 (MST)

Hi Team, 

Here also refund still pending - 6177178584 

Please check and assist to close this. 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "malik ismail" <[email-masked]>, "Mohammed Athar" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]> 
Sent: Saturday, January 14, 2023 10:31:14 AM 
Subject: Re: INCOMPLETE CUSTOMER DETAILS-10-DEC-22 

Hi Malik, 

The bank transfer for 6179331678 is still not done, customer is complaining that they have still not received this amount. 

Please assist to resolve this urgently. 

Thank you for your help. 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "malik ismail" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Mohammed Athar" <[email-masked]> 
Sent: Friday, December 16, 2022 4:35:33 PM 
Subject: Re: INCOMPLETE CUSTOMER DETAILS-10-DEC-22 

Hi Malik, 

6181303152 - IBAN: SA45 8000 0129 6080 1069 5753 
Account Holder Name: MNERA MA ALSHLWAN 

6181844569 - IBAN: SA95 0500 0068 2007 8706 6001 

6181362911 - Account Holder Name: ALDERA MARYAM 
IBAN - SA21 4500 0000 0532 2271 7150 

6179331678 - IBAN: SA25 0500 0068 2023 3858 1000 

6182878431 - IBAN: SA58 1000 0031 0947 1100 0105 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "malik ismail" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Mohammed Athar" <[email-masked]> 
Sent: Wednesday, December 14, 2022 1:54:49 PM 
Subject: Re: INCOMPLETE CUSTOMER DETAILS-10-DEC-22 

Hi Malik, 

Please find the requested details below for the mentioned CP and MAX orders: 

Order 	Concept 	Reason 	Ticket ID 
6177178584 	CP 	INCOMPLETE IBAN 	5460483 
6171136262 	CP 	INCOMPLETE IBAN 	5460499 
6176185918 	CP 	SINGLE NAME 	5460511 
6175374352 	CP 	INCOMPLETE IBAN 	5460529 
6182878431 	CP 	INCOMPLETE IBAN 	5460542 
6179331678 	MAX 	invalid IBAN ERROR 	5460552 
6181080611 	MAX 	invalid IBAN ERROR 	
This is the correct IBAN - SA1305000068201909790000 

6183419419 	CP 	INCOMPLETE BANK DETAILS(Account NAME, IBAN & Bank Name) 	5460588 
6182579630 	CP 	INCOMPLETE BANK DETAILS(Account NAME, IBAN & Bank Name) 	5460600 
6181362911 	CP 	INCOMPLETE IBAN & WRONG bank account name 	5460617 
6182225335 	CP 	Wrong account name 	5460632 
6181844569 	CP 	MSG AS INVALID IBAN 	5460638 
6177208644 	CP 	Single Account Name 	5460648 
6173707850 	CP 	Single Account Name 	5460664 
6182734148 	CP 	INVALID IBAN 	5460673 
6181627209 	CP 	INVALID IBAN 	5460680 
6173607653 	CP 	INVALID IBAN 	5460688 
6176784132 	MAX 	INVALID IBAN 	5460718 
6175193411 	CP 	WRONG NAME 	5460734 
6131227021 	CP 	INVALID IBAN 	5460750 
6181303152 	CP 	INVALID IBAN 	5460757 
6180283564 	CP 	IBAN IS INVALID 	5460766 
6180311776 	CP 	IBAN IS INVALID 	5460776 
6178184220 	CP 	Account name is mismatch 	5460788 
6175931739 	CP 	No account details 	5460808 
6176449448 	CP 	INVALID IBAN 	5460813 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "malik ismail" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Mohammed Athar" <[email-masked]> 
Sent: Tuesday, December 13, 2022 11:41:52 AM 
Subject: Re: INCOMPLETE CUSTOMER DETAILS-10-DEC-22 

Hi Malik, 

On it, will share the updated ticket list with you asap. 

Regards, 
Apoorv 

From: "malik ismail" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Mohammed Athar" <[email-masked]> 
Sent: Tuesday, December 13, 2022 11:32:08 AM 
Subject: FW: INCOMPLETE CUSTOMER DETAILS-10-DEC-22 

Hi Team, 

Please do the needful for CP & Max. 

From: Mohammed Athar (TCS) <[email-masked]> 
Sent: Saturday, December 10, 2022 6:06 PM 
To: Malik Ismail <[email-masked]>; Mohamed Mahmoud <[email-masked]>; HB Customercarefloor <[email-masked]>; HCCustomer Carefloor <[email-masked]>; KSA CCCTeamLeaders <[email-masked]>; HB Customercarefloor <[email-masked]> 
Cc: Rohit Kamath (TCS) <[email-masked]>; Prabhakar Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>; Tarek Mohamedali <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>; Ismail Aboukhater <[email-masked]>; Yahia Taha <[email-masked]>; Momen Elmassry <[email-masked]> 
Subject: INCOMPLETE CUSTOMER DETAILS-10-DEC-22 
Importance: High 

Hi All, 

Please provide the correct bank details for the below orders to re-process the refund. 

Note: If no details are received in 3 working days will close the tickets 

	

Order Nr. 	

Ticket 	

CONCEPT 	

REJECTION REASON 

6177178584 	

8953006 	

CP 	

INCOMPLETE IBAN 

6171136262 	

8952001 	

CP 	

INCOMPLETE IBAN 

6176185918 	

8948005 	

CP 	

SINGLE NAME 

6175374352 	

8948004 	

CP 	

INCOMPLETE IBAN 

6182878431 	

9065181 	

CP 	

INCOMPLETE IBAN 

6179331678 	

9061131 	

MAX 	

invalid IBAN ERROR 

6181080611 	

9068176 	

MAX 	

invalid IBAN ERROR 

6172928325 	

9047304 	

HB 	

INCOMPLETE IBAN 

6183419419 	

9081001 	

CP 	

INCOMPLETE BANK DETAILS(Account NAME, IBAN & Bank Name) 

6182579630 	

9077000 	

CP 	

INCOMPLETE BANK DETAILS(Account NAME, IBAN & Bank Name) 

6181362911 	

9075002 	

CP 	

INCOMPLETE IBAN & WRONG bank account name 

6182225335 	

9075003 	

CP 	

Wrong account name 

6181844569 	

9074003 	

CP 	

MSG AS INVALID IBAN 

6177208644 	

9051107 	

CP 	

Single Account Name 

6173707850 	

9047305 	

CP 	

Single Account Name 

6177891901 	

9044322 	

HC 	

Single Account Name 

6182734148 	

9046215 	

CP 	

INVALID IBAN 

6181627209 	

9042323 	

CP 	

INVALID IBAN 

6179819339 	

9037431 	

HC 	

INCORRECT ACCOUNT NAME 

6178182346 	

9037427 	

HC 	

Single Account Name 

6178109420 	

9037421 	

HC 	

INVALID IBAN 

6173607653 	

9037416 	

CP 	

INVALID IBAN 

6176784132 	

9037417 	

MAX 	

INVALID IBAN 

6175193411 	

9037411 	

CP 	

WRONG NAME 

6131227021 	

9037396 	

CP 	

INVALID IBAN 

6181303152 	

9036346 	

CP 	

INVALID IBAN 

6180283564 	

9035212 	

CP 	

IBAN IS INVALID 

6179814042 	

9003196 	

HC 	

IBAN IS INVALID 

6180311776 	

9001106 	

CP 	

IBAN IS INVALID 

6178184220 	

8988003 	

CP 	

Account name is mismatch 

6175931739 	

8980001 	

CP 	

No account details 

6176449448 	

8973000 	

CP 	

INVALID IBAN 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

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