Subject: Re: Process Violation
From: Deeksha Dadu <[email-masked]>
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Malik Ismail <[email-masked]>
Date: Fri, 13 Jan 2023 12:18:27 +0000

Hi Mahmoud,

Thank you for your email.

We have already warned these agents. We will be issuing a written warning as well to these agents. The entire team has been reminded once more to make sure that no tickets are closed.

Apologies about this.

Regards,
Deeksha

________________________________
From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Sent: Friday, January 13, 2023 5:45 PM
To: Saurabh Dadu <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Process Violation

Hi All,

We have noticed that agents keep closing the tickets instead of solving, despite sharing samples with the team to avoid that agent’s sill closing it.

Please ensure all team members are solving the tickets properly for more accurate customer surgery.

below for your reference

5464018, 5497142, 5582023

Mahmoud

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com